Evans Halshaw Mansfield Nissan Authorised Repairer & Used Car Centre Reviews Summary

Customer Service

Pros:

• "Just bought an X-trail today from Matthew today and the whole process from start to finish has been fantastic."
• "Just collected my new vehicle from here. All dealings with Matthew Shelton have been clear, professional and stress-free."
• "Tom’s professional style and customer service was excellent and would recommend the process to others."
• "We dealt with Kara and she was amazing! She was understanding, helpful and kind all the way through."
• "Matthew Shelton the sales manager listened to my concerns and dealt with them appropriately."
• "Carl Davis, a really helpful man."
• "Georgia was totally professional and provided outstanding customer service."

Cons:

• "Was told I couldn’t give the car back despite knowing I could within the first 30 days."
• "No one would agree they sold the car with a fault."
• "I'm a bit disheartened by my experience with this branch."
• "Agreed price by email prior to going to the garage to buy the car, only to be told that the sales person Cory didn't have authority to make or agree the offer."
• "The fact nobody could tell me mean I have no confidence in the validity of this offer."
• "I'd advise against purchasing from this dealer to anyone."
• "Rude Manager, and cant be arsed attitude to most things."

Vehicle Condition

Pros:

• "When I asked about any damage to the car I was looking at, the salesperson described it as being to the highest standard and gave the impression of an A1 vehicle."
• "The car was fixed quickly with no quibble, service provided by Michael and Keiran was first class."
• "I was kept in the loop until the vehicle was ready and the car was immaculate on my collection."
• "The car was being valeted whilst i was at the showroom."

Cons:

• "Having bought the car I emailed a request for some service details - no reply!"
• "The car was also in a terrible state."
• "The paperwork was 'unavailable' when we asked for it."
• "After chasing them for an update the car finally arrives. We see the car, not even been cleaned and covered in damage."
• "The car itself could however do with a little more cleaning as there were mold on the boot shelf fabric and near the window trims."
• "We were told it had one owner, but were not told that the one owner was a hire company."
• "This garage mis sold us a car, which has had huge, very expensive problems for us."

Communication & Follow-Up

Pros:

• "The service team kept me informed about the progress on my car, and told me about the problem."
• "I was given a hire car until mine was ready and was kept informed by Matt at all stages as to when my car would be ready."
• "Thomas provided excellent communication and updates and checked everything was ok along the way."
• "My father had managed to disconnect his mobile phone from his Nissan Micra, he popped in today and was greeted by a young lady called Georgia who popped out and helped him reconnect his phone."
• "Every person who came across me whilst going about their business stopped to ask if someone was looking after me."
• "Very clear and transparent with all the paperwork that needed to be filled in."
• "Excellent communication and support in person, via email and telephone."