Ciliegino Restaurant Reviews Summary

Food Quality

Pros:

• "The pizza crust was crispy on the outside and perfectly soft and springy on the inside."
• "The truffle pasta was creamy and delicious, you actually get truffle on top which I didn’t expect at all!"
• "TRY THE FRIES WITH TRUFFLE OIL AND PARMASAN CHEESE!! This may be the best fries I've ever tasted."
• "The food we had was as amazing and very reasonably priced."
• "Food was delicious, hot & tasty."
• "Food was just delicious and the atmosphere was great!"
• "Delicious meal. I had a Hawaiian pizza and pineapple juice. The pizza was delicious and the pineapple juice was refreshing."
• "One of the best restaurants I've visited in Cardiff. The food and service were top notch."

Cons:

• "The base was pretty soggy. Not like the absolutely excellent pizzas I've had elsewhere which have crispy bases and fully risen and crispy crusts."
• "Sadly disappointed with the dry pizza and fairly tasteless watery pasta dish (made with dried pasta too!)."
• "Food very bland no flavour at all, the garlic bread was dry, and questionable if there was any garlic in there."
• "Pizza not that good. Tinned tomatoes and tinned mushrooms on the pizza."
• "Unexceptional food, staff not briefed on the ingredients etc of the food they are serving."
• "Absolute joke. Ordered 4 adult meals and 2 children's, what do they bring 1 complete child's meal, the other child just his chips."
• "Pasta which is penne, tin of chopped tomatoes, packet of sliced chicken, entire jar of chilli flakes is not authentic Italian cuisine."
• "This place is a lovely little stop off either to break up a day of shopping or to finish it off! I would recommend going here for a friendly atmosphere and a warm welcome. Service is pretty fast which is great if you’re hungry! Try the chicken goujons to start and the mozzarella sticks."

Service

Pros:

• "The staff were amazing and looked after us very well."
• "The Manager, Chef & Staff are all nice & friendly - even accommodated a request for something which was not on the menu."
• "Service and food are equally fantastic."
• "On arrival the FOH staff were very friendly and courteous and advised us well."
• "First class service and delicious food and our children were really spoiled by the attentive manager."
• "This restaurant is highly recommended. Food was amazing, and prepared on time."
• "Fabulous food and really good service."
• "The staff were very friendly and helpful. Really nice busy atmosphere in there on a Friday night with good music."

Cons:

• "Food was absolutely amazing but the service was terrible. They made me and my friend feel really uncomfortable."
• "Beware that if you ask for extra prawns for a dish you'll be getting 2 for £2.50."
• "I don’t usually ever write a review as I understand people have bad days but visited this place after shopping, we got sat down with menus quick was told there was no pizza or garlic bread.. so we ordered pasta, in the time we waited for our food 5 people had been seated eaten and left."
• "The waiter when asked about the offer the previous day replied “no it’s busy”. He was not friendly, did not smile once and had no enthusiasm."
• "I know its difficult times with the social distance restrictions but when you stand at a "please wait here to be seated" sign for 15 minutes and not one member of staff speaks to you or give you any information then it's a poor show."
• "Have not been to Cardiff since before the pandemic looking forward to a nice meal after waiting for over an hour with others getting their meal that came in after us granddaughter had hers and finished meal not the best."
• "Absolute joke. Ordered 4 adult meals and 2 children's, what do they bring 1 complete child's meal, the other child just his chips."
• "Terrible, terrible service. Caveat Emptor."

Ambiance and Location

Pros:

• "Located on the first floor of St David shopping mall."
• "Interior- modern. Seating to the walk way of the mall as well as the interior of the restaurant."
• "A hidden gem if you’re after some really good Italian food with a reasonable price."
• "This restaurant is a lovely little stop off either to break up a day of shopping or to finish it off!"
• "Lovely Italian Restaurant with superb friendly staff and delicious food."
• "Polite, respectful and friendly staff team and the food portion sizes were very generous."
• "Great quality food, they make the best pizzas in Cardiff, for sure."
• "It's in a shopping centre, so perhaps not the place for a romantic date, but the food was great."

Cons:

• "Don't be put off by the location and the see through plastic chairs! This is a good place to eat."
• "We actually accidentally passed it earlier in the day and we were both a bit dubious as it's not a traditional restaurant."
• "Located in St David's 2 shopping centre, good for shoppers although the shopping mall ambience a little sterile."
• "It can be a little bit noisy as it is in the shopping centre and can be chilly."
• "We were looking for a place for a bit to eat and was approached by a friendly waitress just outside the restaurant offering us to try a slice of pizza."
• "This is situated in what was the American diner site. The tables are too small for all the plates and other items."
• "On the day I visited, the cafe toilet was unavailable and customers were being directed to public ones down the mall."
• "I know its difficult times with the social distance restrictions but when you stand at a 'please wait here to be seated' sign for 15 minutes and not one member of staff speaks to you or give you any information then it's a poor show."