Anthony Lettings Reviews Summary

Professionalism and Responsiveness

Pros:

• "Anthony Lettings offer a professional and responsive service to both tenants and landlords alike."
• "Luke, Jamie and Linda have always done a great job at coming back to us promptly regarding questions and concerns."
• "There is excellent professionalism and communication all round."
• "The service I receive from Linda is exceptional (and sadly very rare these days). So responsive and efficient."
• "Anthony Lettings team continue to be knowledgeable and attentive across all our investment property needs."
• "Marc sourced info from old files for me, that one of my tenants needed. With no hesitation he resent them as I was unable to retrieve some initially!"
• "Very impressed with Anthony Lettings. Linda has worked very hard on multiple occasions to solve issues."
• "Anthony Lettings provides 10/10 end to end letting service. The team is organised like a well oiled machine."

Cons:

• "They were professional as long as I continue the tenancy and showed their real face when I checked out."
• "Utter garbage! Contacted them TWICE to arrange some viewings. After taking all my details TWICE they never bothered to get back to me to book viewings."
• "Absolutely rubbish, moved in month ago, after few days we realised that fridge is reading temperature 13°C which is above maximum limit for domestic refrigerators."
• "I've dealt with a few letting agencies in the past, but I can't help but review this as 1 star due to the incompetence, blatant rudeness, uncooperative and lazy behaviour I experienced."
• "**MUST AVOID!** Awful lettings agency - 0 respect for customers, I called to view a house, the agency confirmed a time and a place however nobody showed up."
• "I'm surprised how many people who left positive reviews have only 1 or 2 reviews to their name."

Tenant Support and Maintenance

Pros:

• "Luke, the lettings consultant was extremely helpful throughout the process in which we were considering renting a property through Anthony lettings."
• "Sally and Joanne in the maintenance team have been an excellent help when it comes to any issues that have risen."
• "I have had a few maintenance issues which is normal with any rental, and their approach to dealing with these has only gone to show how efficient, considerate and brilliant at communication they are."
• "Very impressed with Anthony Lettings. Linda has worked very hard on multiple occasions to solve issues we have had in the past with our fixtures and appliances."
• "I can highly recommend Anthony Lettings. Sally has always responded quickly to any queries I have had, and any issues in my flat have been resolved efficiently."
• "Anthony Lettings are always friendly and helpful. They have managed my property for several years and they run their business in an efficient and professional manner."
• "All of the staff at Anthony Lettings are very friendly and professional, any issues with our property they were very quick trying to sort out."
• "Anthony Lettings have been managing my property for a few years now, and their service has been consistently outstanding - all matters are communicated and dealt with promptly."

Cons:

• "- bad insulation: the 2 doors were poorly insulated (cold coming!) and I had to insist twice so they finally accepted to fix it."
• "- electric hob: the old one went out of order and I had to wait nearly 2 months to get it replaced."
• "- the toilet flush had to be fixed 3 times."
• "- floor creaking in certain places including the fact that one can hear the neighbours walking and creaking!"
• "- could hear the neighbours talking in the bedroom."
• "- they did not tell me they was no parking space available around so I had to apply for one, it took 2 years for the Council to get back to me."
• "- in the end they deducted around £350 out of my deposit."