Halfords Autocentre York (Foss Island Rd) Reviews Summary

Customer Service

Pros:

• "Have just been absolutely blown away by the awesome customer service at the Foss Islands store."
• "Great service by a smart, young, brown-skinned guy."
• "Excellent customer service and products and fitting."
• "Contacted this branch with a battery problem and Shiraz was really helpful."
• "Very friendly, helpful advice including options."
• "Incredibly efficient service, reasonably priced."
• "Easy to book a slot and have them available on short notice."
• "The staff both in the garage- and notably front of house, were excellent."

Cons:

• "Rude staff. Went for an MOT and they had done something to my seatbelts."
• "The Auto-centre workers are absolute reptiles."
• "I booked an appointment to get a wiper blade fitted... Very frustrating!!"
• "I've always had such good experiences at Halfords but unfortunately my last visit has put me off using them again."
• "Awful service; arrived to be told MOT's were running an hour late with no apology."
• "Bordering on fraudulent and appalling service. Car returned a day after it was due."
• "Awful customer service. My husband was forced to have the battery changed."
• "Staff were really unprofessional and unorganised."

Booking and Wait Times

Pros:

• "I purchased 2 new tyres online for my wife’s car, and used Halford’s excellent website to book her car in."
• "Latest visit 6/1/21: Booked a ‘big’ service and MOT. Dropped car off and awaited call when finished."
• "Booked Hyundai I20 for 2 New Tyres, Full Service and MOT."
• "Needed an early MOT for a used vehicle I had bought a few months back. Easily and efficiently booked a test online."
• "Took advantage of the free MOT offer. Having checked over my car first to ensure there was no obvious fail points on it."
• "Realised my MOT had run out at 6pm Saturday night. Website made booking a simple process."
• "Booked on website and paid in full. When I got there I was told I'd have to be the last appointment."

Cons:

• "Poor. Phoned ahead to see when our car could have its brakes looked at. Told to be there on Wednesday for 0750."
• "I was advised to go a different day, still leaving me without a car for 6 hours."
• "Spent more money on a well-known garage for a full service expecting to receive a good service. Went with 11:30 and decided to head into town."
• "I booked an online mot for the 3rd November, with an additional note that the reversing light wasn't working."
• "Booked and paid for 24-month major service online, the day before, then phoned on the morning of service to confirm everything had gone through."
• "Booked a car MOT online. When I arrived at the garage I was told that my MOT was cancelled."
• "Had been a customer here for a number of years but will not be going again."