"Friendly, skilled and professional staff. Patrick and Dave were extremely helpful."
"Employees like that needs to be appreciated for their great work they do in support of their company."
"Just wanted to say what great customer service I received from Neil the manager He kept me informed during the day on the progress of my vehicles repair and rectified the problem."
"Neil was very accommodating and all of the staff were very friendly and much better experience than the one I had a few years ago!"
"The guys were very helpful, gave a swift service and even had advice on how to repair my broken car key."
"Very friendly on the phone extremely helpful they gave me an estimated time of completion which was within half an hour of actual completion."
"Staff went above and beyond, even giving my son an Easter Egg, was very informative and explained MOT, polite and didn’t leave me hanging around too long."
Cons:
"All his response was 'I tried calling you'. He didn't try at all."
"Also the services were canceled because the manager wasn’t at work. Not very happy about it, but the counter mechanic was honest and he refunded."
"Avoid, Avoid, Avoid - took in for diagnostics and they fixed the issue, at the same time blatantly lied and said I had the wrong battery fitted and advised a £180 replacement."
"promised and lied to 3 times by staff about coming and putting our car on their diagnostic machine and getting car fixed asap."
"Halfords staff were incredibly slow to respond."
"Encountered a discourteous individual who claimed not to remember speaking with me."
"The service was awful definitely would not recommend or return to any other Halford autocentre!"
Booking and Scheduling
Pros:
"I booked an MOT online at a cost of £29.99, delivered my car to the garage ahead of the booked slot."
"I booked the tyres I wanted and a time I wanted them fitting online. Highly recommended for price and service."
"I had booked the appointment over the phone and was instructed that my appointment had been successfully booked."
"Had my MOT done yesterday for just £10!. Perfect. No issues at all. Got there early and they had my car on the ramp in 5 mins and finished in 45 mins."
"Had a good experience when I took my car here for its MOT last week. Booked everything online, turned up at the centre when it opened and the friendly chap at front desk was already waiting for me with paperwork ready for me to sign."
"I have used Halfords Auto Centre Uxbridge 4 times now and each time I have been able to easily book an MOT or Service online and on arrival the handover of keys is prompt and my car is always ready for collection on time."
"What a great friendly bunch of lads at this Autocentre in Uxbridge. Aligned my front wheels and the steering is spot on now. Would definitely recommend this centre and use again."
Cons:
"Booked - a week in advance - a free inspection prior to a touring holiday, in order to identify any potential issues and have them sorted. Dropped car off and was told it would be about an hour and that they'd call my mobile when ready. I returned just over an hour later - no call having been received - to be told that they couldn't do the work as they didn't have a suitable technician available."
"Very rude & unhelpful staff.. Although booked well in advance, still could not give me my slot."
"Arrived on day that I had booked my car in for to be told their MOT bloke was off doing a marathon."
"Didn't happen. Booking for Friday, telephoned me Thursday pm to say they couldn't do wheel alignment."
"Booked online to have an aircon service at the Harrow branch only to turn up to be told that the machine broke down the day before, not even a phone call to inform me so a wasted journey."
"Worst ever experience. I ordered 4 tyres online from Halfords for my car and got an appointment slot for evening at Halfords Autocentre Uxbridge after 3 days. On the day of appointment I got a call at 8:30am from the Autocentre asking if I would like to come in early for the appointment and they told they can do right away if I can come in. I canceled my morning meetings at work and went to Halfords by 9am only to be told that THEY DON'T HAVE THE TYRES IN STOCK."
"Absolutely lack of professionalism. I have made an appointment a day before and when I have arrived I was told Im not on a list, when other person found me on a list I was told by a rude man the job is not gonna be done."
Quality of Work
Pros:
"Had 4 new tyres fitted to my girlfriend's car all well within 1 hour!"
"Paid for a diagnostic as engine light popped up and ended up getting car repaired same day with great service."
"I cannot stress enough how happy I am with the service I received from Halfords Auto centre in Uxbridge."
"The lads went above board for me. I had an issue with my car after a recent visit."
"Also the Halfords team has done a great job Replaced 4 tyres, wheel alignment, replacing front wipers."
"They guys at halfords uxbridge were amazing. I came in for a bulb replace and it was a bit of a job. They persevered and did it quickly and professionally."
"Had an MOT and a few repairs done and will come back for a service as the staff are all very competent."
Cons:
"Awful.....missed a major problem on MOT that could of killed the mrs and passed it...."
"I specifically told the mechanics the under panel of my vehicle was loose and needed securing this was not done."
"Balancing the wheels was a very poor job done, it seems that the person has no skills."
"Wish I could say they did a great job however after paying over 400 pounds and my car is worse then what it went in I'm fuming."
"AVOID - they try to charge you for unnecessary work."
"Oil got leaked after few months and recently went for full service and guy told me that I need to replace my tyre because it's punctured."
"I took my car in for a full service and although the oil filter change was ticked in my maintenance handbook, the actual oil filter was not changed."
Price and Cost
Pros:
"I booked an MOT online at a cost of £29.99, delivered my car to the garage ahead of the booked slot."
"Had my MOT done yesterday for just £10!. Perfect. No issues at all. Got there early and they had my car on the ramp in 5 mins and finished in 45 mins."
"Had a couple of new tyres fitted the other day - Very pleasant staff, bit of a chatterbox, but who doesnt like that in this day and age :), the tyres were good, all went well and the cost was ok as well."
"Quiet and not busy garage. First time done with Halfords my tyres as price was very good. And first time wheel balancing has been done properly."
"Excellent service really great, had to go back for Air con issues the manager was so understanding and helpful and applied a healthy discount due to situation."
"Reasonably priced, prompt and excellent customer service."
"What a great friendly bunch of lads at this Autocentre in Uxbridge. Aligned my front wheels and the steering is spot on now. Would definitely recommend this centre and use again."
Cons:
"The parts are quite expensive, eg, £115 for the coolant expansion tank and that's without the cap. On eBay it's £30."
"Too pricey ...they double the cost of parts."
"Only take your car here if you want to waste your money! Took my car here, and quoted over £900 for repairs that it transpires weren’t even needed, local garage fixed everything for £50!"
"More expensive than a Volkswagen dealer."
"Avoid, do not get fooled by their reduced price MOT, it is just a way for them to get extra work when they fail your car. Reception areas and toilets fairly dirty."
"Fully disappointed, don't leave your car in the hands of a bunch of kids!"
"Toilets dirty, as was reception area. Terrible service. P.S water your plants."