Moto Hilton Park Northbound Reviews Summary

Food Quality

Pros:

• "Burger King and Greggs were really good."
• "Got a portion of chips at Burger King and they were HOT!!"
• "Nice airy Costa with good service."
• "I reommend the new steak and cheese toastie though it's over 500 calories."
• "A good selection of food outlets."
• "The food is good."
• "Costa Coffee was open and the General store area."
• "Had a lovely M&S gf mango & crayfish salad."

Cons:

• "Ordered a burger from Burger King and it was freezing cold."
• "The patty was stone cold and the bun just broke up as you tried to lift it up."
• "Worst meal ever, slow service and cold food."
• "Dry and cold burger worse if possible than McDonald's."
• "Terrible Angus steak burger. Served cold and miserable for £11.95."
• "Not great compared to other moto services on the M6."
• "Worst Burger King I've ever had."
• "Staff too busy chatting to attend to their one and only customer (me)."

Facility Cleanliness

Pros:

• "Very nice, clean and well-maintained building."
• "Toilets are clean and plentiful."
• "Really basic motor way stop off, everything spotless."
• "Toilets were clean and tidy."
• "Clean and sanitised on a regular basis."
• "Stopped here many times and great place to freshen up."
• "Clean toilets."
• "Pretty alright with a decent selection of restaurants & stores, with a large eating area."

Cons:

• "Terrible services. None of the toilets were working."
• "This one of the worst services in the UK, other than a M&S this place is run down and poorly maintained."
• "Terrible. Dirty and smelly. We stopped there at lunch time."
• "The hygiene at it's lowest."
• "The facilities were at best adequate, cold and uninviting."
• "Horrible old building."
• "Very dirty - no clean tables, toilets were a mess and smelt."
• "Facilities seem a little run down now and need a facelift."

Parking and Accessibility

Pros:

• "Big electric vehicle charge bay under construction."
• "Amazing new car charging facilities with 8-10 new chargers."
• "Lots of places to sit and eat."
• "Parking for disabled is easy enough."
• "Plenty of parking."
• "10 Tesla chargers, 4 GridServe electric chargers."
• "Plenty of free car parking plus a couple if charging points if you have an electric car."
• "Has got all the amenities, restrooms, coffee, food. Clean and well maintained."

Cons:

• "Limited amount of parking when I visited due to building work."
• "The carpark is awkward and unsafe."
• "No working toilets at all and no signs letting anyone know until you get right to the front door."
• "Toilets are at pretty much the farthest point from the entrance."
• "Not a lot for truck parking. Services are handy and local."
• "Coach park is stupidly dangerous! Trucks and cars blocking the coach park."
• "Quite a long corridor to walk down to the toilets, not much fun for the elderly."
• "Stopped to top up EV. Loads of Tesla chargers, one car on them."

Staff Service and Attitude

Pros:

• "The staff team at Burger King was kind and professional."
• "Staff were friendly and helpful."
• "Very handy and cheapest on the M6 corridor with excellent staff."
• "I did want to thank the people in the Burger King who attempted to help with this issue."
• "Staff seem friendly but somewhat engrossed in their work."
• "While many customers now wander around without face coverings, seating restrictions and staff are still as pre-covid."
• "This is a specific shout out to the Burger King...they served us anyway.. with a smile and a chat."
• "One of the staff at the counter was racist, his behaviour towards Asian customers was absolutely shocking."

Cons:

• "I couldn't find any attendants so had to help via one of the shops."
• "No sign of cleaning around the building either."
• "There was a mouse in full view near the Burger King counter."
• "The smell from the toilets hits you as you enter the corridor leading to the toilets."
• "Toilets stink even though the cleaner was there mopping."
• "There has been no where to get hot food."
• "The service station has a WHSmith, Greggs, Burger King and Costa."
• "Burger King staff looked like they had their souls removed."

Overall Service Station Experience

Pros:

• "This service station is more old fashioned, which I love."
• "It's a pleasant services..clean and tidy and lots of charging points if you have an Electric car."
• "Rest of services is as it was."
• "Good place for a break and rest."
• "5 stars for this place because they had corned beef pasties in the greggs."
• "Good. Clean friendly staff."
• "Nice and quiet places in the green area where you can have a nice short break."
• "It's COVID, they are doing their best, good one way."

Cons:

• "It's a fairly basic service area that feels quite old-fashioned now."
• "This has to be one of the worst service stations on the motorway network."
• "It's good for a services. Food choices were as good as you get from a services."
• "It was looking rather dated 20 years ago to be fair!"
• "Looking incredibly tired and chaotic. NO Automatic Costa Coffee Machines working."
• "It is very nice, the food is good, but for truck drivers it is an ugly dream."
• "It is a motorway service station that charges WAAAAAY over the top for food, drinks, and fuel."
• "What a complete dump! I wouldn’t recommend stopping here unless you are desperate."