Address: City Centre, 144 Hills Rd, Cambridge CB2 8PB, United Kingdom
Phone: +441223415349
Rating: 4.8
based on 128 reviews.
Customer Service
Pros:
"Visited 3 times for minor bike servicing, each was a great experience. Good price especially with a 10% student discount."
"Had a minor bike accident resulting in my chain coming off. The staff were super friendly and fixed my bike straight away."
"The staff are very knowledgeable and very happy to share their expertise."
"The staff went above and beyond expectations to get me going again."
"Staff member (Leo) helped me with all issues that I had. Very friendly, patient and professional."
"Cheerful man replaced it, which required some painstaking work, as things had come loose in the shoe. Did not charge anything, had it fixed in 5 minutes!"
"Always impressed from the guys in this Giant's shop offering amazing professional and friendly service."
Cons:
"Clearly this shop does not care about keeping its promises or treating its customers in a remotely respectful manner."
"This store seems to care more about what it looks like than about customers."
"Then are actively rude to customers who try to get information about the progress of repairs on their bike."
"Booked in my service for the wrong day, took 4 days to complete it, added extra adjustments to the service without my permission and charged me for them."
"Do not go here if you require a quick turnaround. A two week wait to book a bike in."
"They told me that they would phone me when the repairs were complete. However, after five days I had heard nothing from them."
"Absolutely dreadful store, employees more interested in texting than helping out."
Product and Service Quality
Pros:
"Antony and Matt got it fixed quickly and smoothly; I could get on the road again."
"I bought my Bike from the Cambridge store over a year ago and I have found that whenever I take it back for servicing or for any reason whatsoever, the treatment I receive is second to none."
"Great presentation and a good selection of properly cared bikes."
"I broke my carbon frame, stripped my bike, got frame repaired and asked these guys to reassemble my mess... they were great from start to finish."
"I highly recommend patronizing their store, as their bike and gear selection is considerable."
"Came in for a wheel true, Barry was polite quick and efficient and trued my wheel in under half an hour. Best bike service in Cambridge don't waste your time going anywhere else."
"Had an excellent experience here - took a bike needing a replacement bottom bracket in on a Saturday afternoon, they were able to replace it within a couple of hours, for a much cheaper price than I was quoted elsewhere."
Cons:
"The bike is broken again and it’s been 6 months since we bought it."
"Another time I went in with a non-giant part which I had purchased online. I asked for it to be fitted and the staff spent a long time trying to convince me it wouldn't fit and to buy a Giant part instead."
"You can add 20% the price of everything here compared to other shops in Cambridge because things have Giant written on them."
"However, when I arrived at the store they told me it would actually cost me over £100."
"Somewhat disappointed with the after purchase care. Spent a fair sum on a new bike back in November just tried to get the free service done but was too late."
"One of the staff twisted some of the screws. Went home and now can’t move the wheel."
"They neither had a spare joining pin to use or to sell nor did they have any other solution and the repair guy just couldn't stop arguing about what he thought I did wrong."
Staff Expertise and Helpfulness
Pros:
"I spent quality time with Rob and Ben this morning at Giant Store Cambridge watching them build and handle my new road machine with great care and skill."
"I was planning to buy a new bike, and was graciously helped by Anton for over an hour to choose a bike that is most suitable."
"And what Kevin doesn't know about saddles ain't worth knowing."
"I was very impressed by the level of customer service and how knowledgeable the staff were."
"I highly recommend the Cambridge team for all your biking needs from bikes and accessories to advice and service/repair."
"The sales team is always very friendly and helpful. They are full of advice, efficient, and kind."
"They tracked down two sizes of a rare sale Langma model for my daughter and set them up so she could make sure she had the right size."
Cons:
"The initial sales was a pleasant enough experience, not sure I would recommend this shop to friends."
"I have had mixed experiences with the store."
"Maybe if I went in on a weekday I would have seen a full-time member of staff, but unfortunately the staff I dealt with seemed entirely un-proactive in offering guidance and advice."
"Short story: staff that lie about pricings on the phone and lie about time taken for bike repairs."
"Unfortunately we haven’t had a good experience so far."
"I have been told that I need a new shifter before the mechanic even tried replacing the cable inner/outer."