HOP Reviews Summary

Customer Service

Pros:

• "Big thanks to Olivia Ineson who’s been super helpful with a tenancy query I approached her about this week."
• "Ben has been great in helping us get the lovely flat we wanted, really going the extra mile."
• "The service I received during check-in was second to none, a lady called Charley (who no longer works for Let Leeds) arranged my tenancy."
• "Our main contact Anna is also someone we have worked with now for years and trust her opinion and views."
• "The process was professional yet friendly."
• "A lovely lady by the name of Jane was very helpful and couldn't do enough for me."
• "Really nice team of people to deal with."

Cons:

• "They never answer the phone and won't return calls after leaving my number multiple times."
• "Jane would take weeks to reply only to be told it had already been professionally cleaned and nothing was resolved."
• "Worst place to go through for a property. Charlotte Sinclair (manager) an absolute lying degenerate!"
• "Our emails are usually ignored, for example we had no hot water for 5 days as no one was replying to us."
• "They left the door fully unlocked and open while we were out after viewings."
• "I truly believe that there must be something wrong with their email system because they will only reply you probably 2 or 3 weeks later."
• "They never action repairs in a reasonable time."

Property Management

Pros:

• "We got our full deposit back and there were never any hidden fees when we extended our tenancy."
• "HOP have completely changed my mind this time round as they were honest and clear of what was happening."
• "Two year tenancy. Great service throughout. Maintenance issues resolved quickly and contractors who completed maintenance work very friendly."
• "Really good support, exactly what you want from an agency, to take all the stress away from managing properties."
• "Asim is a really efficient and attentive property manager, and makes us feel cared for as tenants."
• "HOP provide an excellent service for both Landlords and Tenants alike making property rental a pleasure."
• "Our let Leeds experience has been excellent! Annabel acts as our selling agent for our new build development and excels at every task she deals with has made our selling process very easy and trouble free!"

Cons:

• "Just had the shelf under the sink collapse because the upkeep on the property is non existent."
• "Landlords and tenants, avoid this letting agency."
• "We were without a shower for a month!"
• "Since moving in in February Let-Leeds have dealt with every single maintenance issue in a shocking way."
• "No hot water for weeks on end."
• "I was left without a bed for a month which meant sleeping on the floor, the toilet was leaking waste water onto the floor and was not fixed for almost two months."
• "The basement was full of rubbish from previous tenants which we have now been charged for."

Communication and Transparency

Pros:

• "Would certainly recommend and will be using them in the future for sure :-D"
• "The process was transparent and straight forward."
• "Hi all, the agency is excellent, any issues we've had have been dealt with promptly and professionally."
• "I would definitely recommend them to anyone looking to rent in Leeds :)"
• "I had a good experience with HOP agency."
• "Grant was incredibly knowledgeable about the housing market and answered my questions patiently and thoroughly."
• "Anything we reported was repaired or replaced quickly."

Cons:

• "Been on hold for 40 min. Easier to contact Putin than a useful staff member at HOP."
• "Please never go here because we’ve potentially lost £9000 and HOP are taking no responsibility."
• "Absolutely disgraceful!! Avoid as a tenant. Awful Awful Awful!"
• "DO NOT recommend this agency. We have been waiting for a response on a broken shower for 2-3 months now."
• "Very easily the worst letting agency I have ever had the displeasure of using."
• "Maintenance requests did not receive due attention. At times, until we highlighted their legal obligations to them, no action was taken."
• "And they also response to maintainence report very slowly."