"Gary responds to emails and phone calls quickly and lets you know if he's not around."
"Any questions or queries at any point during the tenancy were swiftly answered."
"Gary has been extremely helpful and competent through replying to emails promptly and sorting out any potential issues with the apartment."
"All staff members are easily reachable by email and kindly reply to you."
"Melissa and Sarah both being prompt in replying to my queries and keeping me informed of progress."
"Gary's clear and concise communication was greatly appreciated."
"The team were really helpful and answered any queries quickly and in a straightforward manner."
Cons:
"I talked to young fawn bread guy. He behaves very bad He wants a lot of proof and my and family's passport."
"Two months later and still no deposit returned with only 2 emails communicated within this time about the process."
"They avoided our calls and emails for another week."
"It took 10 days before we had any sort of check out email or phone call from Linley & Simpson."
"When I send emails through no one even bothers to reply."
"Rude, with no listening skills whatsoever."
"Despite being promised a 5-star service, it soon became clear that the branch had very little information about the property they took over the management of."
Staff and Service
Pros:
"Yazmin who conducted a viewing for us was informative, obviously knew how the property is managed very well and made sure the viewing was considerate to the current tenant."
"Jane, in particular, has been great! Very friendly, welcoming and understanding of our needs."
"I am thoroughly impressed with Gary Wilkinson's handling of our property leasing case."
"Leanna helped us through the Check-out process and made sure everything went smoothly for us."
"What a superb team. They tell you what they are going to do and then they do it, on time and with grace and professionalism."
"Katie was exceptional to deal with."
"James, in particular, has been friendly and professional throughout."
Cons:
"Very poor service from beginning to end."
"Hiring substandard contractors for the few repairs they did."
"They nit picked throughout and withheld my bond for almost 7 weeks."
"These guys really don’t give a toss, and are happy to lie to you repeatedly and ignore you for weeks on end."
"Gary Wilkinson has an unfriendly attitude and the manager over there does not do what he said was going to do, so I had to get to the office again, just to remind him."
"No video viewings available and seemingly no inclination to move with the times."
"AWFUL AND UNRESPECTFUL."
Property Management
Pros:
"Inventories are accurate, well presented and where occasional errors occur they are corrected."
"The checkout process was stress-free with no deductions made from my deposit."
"The inventory was comprehensive and the house was very clean on move-in."
"Due to their diligence we have enjoyed long term tenancies at our properties with most tenants choosing to renew every 12 months."
"Effortless process from start of tenancy to finish."
"They are efficient when it comes to fixing any issues, and made the check out process very easy."
"They kept me informed at all times, called & emailed in advance to advise when viewings were scheduled."
Cons:
"I had loads of issues from the start of my tenancy."
"The flat was given to us in a mess."
"The fees we astronomically high."
"We were charged for cobwebs."
"Not cleaning the house between tenancies."
"Not carrying out repairs."
"The check in inventory was not done properly either."
Customer Experience
Pros:
"Had a lovely experience viewing properties through the Chapel Allerton branch, everybody I have spoken to has been lovely and have always been able to fit me in when I've requested viewings."
"I have no hesitation in recommending Linley & Simpsons and definitely reach out to them in future as well."
"They got me a great price and handled the sale well."
"Jo was very knowledgable and friendly when showing us around a number of apartments."
"I would definitely use again!"
"Jane Baldwin who is a genuine person and a true professional."
"Had a great experience with Linley & Simpson, they've been very helpful and supportive with finding us the right property for us and our corporate clients."
Cons:
"Never again, Linley and Simpson. I would not recommend this agency."
"Completely satisfied with the service I received."
"I would not recommend using this agency."
"Absolutely the worst letting agency I've ever had the displeasure of using."
"A complete lack of professionalism in the checking out process and return of deposit."
"From day one the service we received from Linley & Simpson was atrocious, at best."
"Ending a rental agreement is the most prolonged experience you can ever imagine."