Pizza Express Reviews Summary

Service

Pros:

• "The service from our waitress was outstanding."
• "Our waiter was attentive and polite."
• "Friendly staff and good service."
• "Service was very good."
• "Excellent service from the waiting staff, we weren't intimidated by having the bill presented, as soon as we had finished."
• "Staff were fantastic, had a newborn with me and the waitress was lovely - cutting my pizza for me so I could feed him, and just being so welcoming !!"
• "Great service, young gentleman was so lovely, made jokes with us, took photos of us when we asked and made our experience what it was."

Cons:

• "Very slow service, food was all nice, but took almost 45 minutes to take orders and then an hour to get mains."
• "Even though we reserved, the wait queue was crazy. We waited 45 mins."
• "After 30 minutes of waiting for 2 orders and other people that ordered after us got their food I enquired how long it would be as I was on a lunch break."
• "Very poor service. We waited for more than 1 hr but they haven't served our food yet."
• "Came here with my son a few weeks ago it was very busy but I had booked in advance the service was very poor and slow."
• "Sunday evening service was not great had to find the waitress twice which is not the best."
• "We waited almost an hour from ordering until we were served, not acceptable at all."

Food Quality

Pros:

• "Food was served hot and it was delicious."
• "Padana pizza, a lovely room & the river just outside the window, it's hard to understand why anyone wouldn't love this place."
• "Food was delicious, the new pizza I had (hoisin duck) was great."
• "Pizza and dessert were tasty, and I got a table with a nice view of the river."
• "Food was fresh, piping hot and delicious."
• "All was delicious 😋"
• "The food was really amazing 🤩"

Cons:

• "The only fault I had was being sat under air con or something that was constantly blowing dust all over our food not sure if it was coming from a vent or the ceiling."
• "The food is nice but terribly expensive."
• "I quickly found the whole flavour of this was BBQ sauce, as it was smothered in it."
• "The only disappointment was that the appetizer was just a fancily named sundried tomato, I thought it might be something a bit different."
• "The pizza wasn't cooked it was incinerated to the consistency of ship's biscuit."
• "Unfortunately, the taste was pretty mediocre and didn't feel like they were made with any passion."
• "When my pizza finally came it was a disappointment. The pizza had sections not even covered in tomato sauce."

Ambience & Location

Pros:

• "Looks out onto the river, which is lovely."
• "It was relaxing to watch the punts going past on the river outside and reflect on the history of the location."
• "If you are lucky you'll get a table overlooking the river."
• "Does not really get any better as a location."
• "Cool building right at the canal. Punting boats can be seen from the windows while you eat."
• "Very nice spot overlooking the river."
• "Absolutely great meal. Lovely setting, seated right next to the river watching ducks and people punting going by as we ate."

Cons:

• "Got put in a box room, we weren’t provided menus just a scan system to download the menu on our phone but due to were we were seated had no signal."
• "We were seated upstairs right next to a very loud child's birthday in a very small space. It was loud!"
• "By that time, it was freezing cold and the atmosphere was nonexistent."
• "Now my nearest Pizza Express, as Ramsgate branch permanently shut. This one is ok but doesn't have the same ambience."
• "Sunday evening service was not great had to find the waitress twice which is not the best."
• "Very disappointed with sunshine sundae. Looks different on the photo and on real."
• "However, my seat was absolutely covered in crumbs."

Value for Money

Pros:

• "Overall it was something like £10-12 per person. Good value for money."
• "The deal of 10.95 for two course is really good! And moreover, no restriction of use."
• "I used Tesco Clubcard vouchers so the food was exceptionally good value for money!"
• "Used a three course voucher which made it good value."
• "Great team at the Canterbury restaurant. Food was lovely & the rewards make it affordable to go out."

Cons:

• "Food is standard, but kids better fed at Ask."
• "Its not a cheap meal out anymore but understand the economic reasons behind this."
• "Good kids restaurant... But really 10 bucks for a lasagne is silly and cafe resale is main reason we go back."
• "When the premium pizzas were delivered there wasn't much mozzarella or non dairy mozzarella on either pizza- neither seemed good value."
• "Decent food. Expensive for what you get though."
• "All three of us have paid for three full meals and are still very hungry. Quality passable. Quantity severely lacking."
• "I didnt think it was good value."