Foxtons Pimlico & Westminster Estate Agents Reviews Summary

Customer Service

Pros:

• "They were also great as I was overseas for a majority of the sale."
• "Amelia Watts-Jones... very friendly, enthusiastic and very helpful with the research and all documents that were required."
• "Isabel Guerresi in the Westminster/Pimlico office. She was very hands on and gave a good and honest assessment of the market."
• "Nicholas Wiley and his team... courteous, professional, responsive, trustworthy and efficient."
• "Antonio Debillo and the agency were very professional and exceptionally useful."
• "Vlad Silantyev was my agent and he is very efficient."
• "Giuseppe was very helpful, answered all of our questions very quickly."

Cons:

• "They are very rude and unprofessional the second you sign your contract."
• "It can be frustrating at times, especially when their website has not been able to process a payment, and you are forced to call them to resolve the issue."
• "Once you sign the contract they stop caring about you and your concerns."
• "The worst agency ever. They arranged a viewing of the apartment, agent was late and he couldn't get into the apartment."
• "Very poor service. One of those places where they are super friendly and helpful at the start, once they get the sale done, they don’t reply to emails."
• "I did not get replies for weeks on end."
• "They have policies that are extremely disadvantageous to the tenant, even more than any other estate agent."

Agent Performance

Pros:

• "Angelika Bielak is a fantastic agent."
• "Emiliano is great! He immediately understood what I was looking for."
• "Gillian McCurrach to be very conscientious and diligent."
• "His professionalism, responsiveness and genuine care sets him apart from the vast majority of estate agents I had interacted with."
• "Shout out to Lee for being so helpful and presenting targeted flats to us within our parameters."
• "I had the pleasure of working with Carlos, an outstanding realtor, during my apartment search in Pimlico."
• "Working with Liam was an absolute pleasure."

Cons:

• "The agent Carlos is literally a fraud."
• "Lucja Nowicka, who is lazy and lied about our deposit being returned."
• "Foxtons, more like Foxturds. Terrible service from start to finish, fees were extortionate and it was like dealing with cowboys."
• "Absolutely despicable service, do NOT go with Foxtons."
• "They purposefully created a shadow over the crack in the living in inventory."
• "You will try to have a conversation and all they will do is waste your time."
• "Be aware! I wouldn’t recommend this agency to anyone."

Property Condition

Pros:

• "I managed to find the place where I wanted to live and secure it on the first day!!"
• "I am happy and grateful she got me such a great flat in one of the best locations of London!"
• "I went from viewing to confirmed signed approved within a week."
• "Although in the end the apartment we found was via another agent, Angelika Bielak was by some distance the most professional and proactive agent we met."
• "We sold our London flat with Foxtons Pimlico, Nick and Jonathan were fantastic and extremely professional and informative."
• "I wholeheartedly recommend Foxtons to absolutely everyone!"
• "I had a wonderful experience renting a flat through Foxtons Pimlico thanks to the help of Liam Horbaczewski."

Cons:

• "They will tell you that the flat is in good condition, but they won’t guarantee it at all."
• "Nothing was done for more than 2 months, until I outlined that they were in breach of contract."
• "Claiming I have to pay 450£ to replace half a tile that was already broken."
• "The inventory status was extremely TERRIBLE. The boiler has severe leakage."
• "When I first moved in the property was not cleaned and filled with old tenants dirty items."
• "They paint over the mould the day my tenancy ends in order to organise viewings."
• "They want to charge 150£ to change a lightbulb?"