Keatons Reviews Summary

Staff Performance

Pros:

• "I was so impressed with how genuinely helpful and personable both Kate Bentley and Kadice Douglas from the Shoreditch branch were when helping me find and rent out my property."
• "Everyone we dealt with from sales to sales progression were great to deal with, super professional, genuine, and really focused on ‘us’."
• "Marissa was extremely helpful and friendly in our communications and during our viewing."
• "Kane and Nick (Shoreditch Office) have been amazing from start to finish."
• "I cannot thank Jas Singh at Keatons enough for everything. From the moment I met Jas, he was helpful, constructive, straightforward and wonderful!"
• "Joe, Jas and Jon at Keatons Bow were all very professional in helping us sell our house in Mile End."
• "The agent who dealt with my query was knowledgeable, informative and took a lot of time to go through my specific requirements and address all my queries."

Cons:

• "Took a little longer than expected to complete purchase."
• "While the Bow office seems full of nice people, it seems to me that the Shoreditch office is just full of annoying people."
• "The complaints process seems very simple, as they don't record phone calls, staff just blame the customer, and management are happy."
• "Whilst I'm sure OJ's aggressive attitude when arranging a viewing may result from just another bad day in the office, as I take blood pressure meds and don't need the additional stress."
• "Keatons clearly don't understand level of stress, humiliation and amount of bureaucracy trans individuals like myself go through to 100% ensure our documents are correct to avoid situations specifically like this."
• "Communication over the return of a deposit and termination of a contract is taking almost two months."
• "This is the only review I've ever left anywhere, so obviously not the best experience here."

Efficiency and Professionalism

Pros:

• "Thank you for organising everything so smoothly in London, I am very pleased with the choice we made."
• "They couldn’t do enough to make the journey as painless as possible."
• "We can fully recommend this agency... thanks to Dean we now enjoy our new place in London."
• "We were kept informed of the progress of the sale at all stages."
• "Adam managed to sell our property for the full asking price to the first person that walked through the front door, just four hours after our original buyer had pulled out."
• "Ben Fidler. Within an hour of viewing a property we were signing contracts!"
• "The entire process was extremely clear, well organized, and stress free."

Cons:

• "Having moved into the area in 2020... The only fly in the ointment seems to be Keatons, who, on more than one occasion, have provided more of a barrier to purchase than an aide."
• "Their interpretation of what it means to be a service business is appalling."
• "We have been emailing back and forth with the rep for more than a month and only when we had to make the payments they were responsive."
• "Time goes by another 20 mins, pretty certain they don't need anymore info from me yet I'm left waiting."
• "The sale took slightly longer than expected- but I was kept abreast of what was going on throughout the whole process by Adam."
• "An error like that after the in branch experience does feel like it could only be because someone chose to give me an incorrect title as he didn't agree with my legal documents stating I am male."
• "Came for right to rent check, turned into checking for the right to leave."

Customer Satisfaction

Pros:

• "I am happy to recommend Keaton's to anyone thinking of selling in the Shoreditch area."
• "I would definitely recommend Keatons and will ask them to sell my own house as and when the time comes."
• "I would happily use the office again should the need arise."
• "I would definitely recommend this estate agent and I will use it in the future."
• "I am grateful for the excellent job they did and if you are looking for an estate agency to sell your property, I recommend them without reservations."
• "We’re really pleased we chose Keatons, and would do so again and happily recommend them to others."
• "I would recommend to anyone Keatons Shoreditch if either in the market to sell or buy especially with Kane who without doubt fantastic and his job."