Bairstow Eves Sales and Letting Agents Romford Reviews Summary

Customer Service

Pros:

• "Whilst searching for our rented property, which we found through Bairstow Eves Romford, we couldn't have asked for more from Jessica. She was professional, communicative and so helpful."
• "Very prompt to reply and answer every enquiry, last but not least very fast and forward during the whole letting process."
• "Jessica was always available to answer any of our questions and was extremely helpful and responding to emails in a timely and professional manner."
• "The team also kept communicating with me as of when required and very quickly to answer any queries I had."
• "They were always available to address questions and concerns, regardless the time."
• "Staff at bairstow eves Lettings couldn’t be any nicer and more helpful."
• "The staff is really helpful, professional and makes you feel important."

Cons:

• "This estate agency initially told me something but they didn't keep their words. They are so unprofessional, because of which I lost a lot of time and money."
• "I don’t even know if the staff handling our account knows anything about CUSTOMER SERVICE."
• "I called this agency to have information about a renting flat and literally the gentleman on the phone was very rude and impatient."
• "This is the most impersonal service I have ever seen."
• "Would not recommend this branch, it's like once they make a sale then that's it."
• "Tried to find out more about properties to rent, they just took my number and never called back."
• "Poor communications."

Professionalism

Pros:

• "Their negotiation skills are truly exceptional, and I felt confident throughout the process that I was in the most capable hands."
• "Very pleased with the level of profession this company gives! Kyrie helped me with finding the right property to suit me and my requirements."
• "Really pleased with their Romford branch service especially Misha Shah who helped us tremendously."
• "Our agents Freddie, Kyrie and Jessica were outstanding very quick to respond to any queries and worries we may have."
• "I was so well taken care of throughout all this moving process, I was treated with the utmost kindness and professionalism."
• "From start to finish the guys are very professional, polite and very helpful."
• "Both were very professional and helpful throughout the whole process."

Cons:

• "I honestly regret that I started dealing with them."
• "The branch manager tried back in November to kick me and my then pregnant wife out of the office and everybody else was just watching."
• "Took them almost 3 weeks to draft the contract."
• "Very disappointed about this company service, absolutely awful!"
• "Booked a viewing recently with Charley Stone and was surprised that they never took any information from me."
• "They either lied to cover it or had no idea what the state of the property they are dealing with is in."
• "I cannot stress enough how bad they treated us."

Efficiency

Pros:

• "Lockdown was coming through on 5th and the team including Jessica and Jason did their best to get the property advertised professionally."
• "Only agency that I have called and that are willing to answer any questions no matter how simple they may seem."
• "She is professional, Explained everything well & time to time contacted us which stage we are in the process."
• "Met by Freddie Whealan at the property viewing who was professional and very helpful."
• "They did everything they can to ensure I get the keys to my new property as soon as possible."
• "The let was arranged much sooner than I expected, I have been using their services for five years, they've been consistent."
• "They both delivered superb customer service and were also very supportive when challenges arose."

Cons:

• "Wanted to booked a valuation. Put through to four different people as each of them could not help me."
• "Pay more if you have to and go to another agency."
• "They charged us to renew the contract and then failed to do it."
• "7 months after we moved out, they deducted £550 for God knows what and offered us the rest of money from the deposit after more than 20 emails and visits to the branch."
• "The agency did not communicate all this to us and in October 2018 served us a 2 months notice to leave."
• "Apart from scheduling a viewing they didn’t do anything."
• "I literally GOT SCAMMED."