Motor Continental Reviews Summary

Quality of Service

Pros:

• "The service has been outstanding and the paintwork finish amazing."
• "Very friendly, prompt and efficient service, with rear bumper repaired to a high standard and new rear brakes pads fitted all within 36 hours."
• "The service I received was outstanding. Very good service, highly impressed."
• "The team are friendly and highly knowledgeable and best of all they car has been running like a dream since I took it in, highly recommend."
• "Murad and his team were professional and easy to work with."
• "Very quick reliable company helped rectify problems with my car, gave me options and let me decided what I wanted to do as in terms of getting it it fixed."
• "The service and customer care I experienced at Motor Continental has been the best I have experienced in a long time, a refreshing change."

Cons:

• "This place serviced my car 18-24 months ago, and the owner/boss promised me that all parts are genuine VW etc. When I recently changed my pollen filter, the filter in my car was a non genuine one, and I was charged for a genuine one."
• "Audi specialists I think not. Caused major damage to my engine after a hefty repair bill and refused to compensate."
• "Additionally communication is quite bad as is punctuality."
• "Avoid the garage if possible or at least get a second quote elsewhere!"
• "When I raised the fact that the problem is still there he fobbed me off with technical jargon."
• "I am not sure if their errors are born out of fraud, fakery or just bad luck but I am afraid I would strongly avoid Motor Continental."
• "The service was slow and the price increasingly unreasonable."

Cost and Pricing

Pros:

• "Far easier to deal with than the local Audi dealerships, and much more reasonably priced!"
• "Rates are very reasonable in the current Motor Trade."
• "The quote that I got was cheaper than other garages I went to as well."
• "Their labour rate isn't the cheapest locally but I think actually offers good value if you have a VW Audi Group vehicle."
• "Prices are very competitive."
• "I also saved a few pounds with this company."
• "I was very surprised that it was actually completed that quick and AFFORDABLE."

Cons:

• "Went two times for MOT check. Overcharged me with unnecessary costly changes whilst in the meantime not changed anything about the issue that I requested."
• "Quoted us over £1k for 'essential' fixes to pass the MOT and dropped this to £500 when challenged."
• "The prices what he says they gone cost and even 3 times smaller on a different service then here AVOID."
• "Went in for a ABS sensor replacement and was quoted £160. End cost after 3 days and and numerous phone calls to chase was £500!!"
• "Overcharged me with unnecessary costly changes (£1600 and £1800)."
• "The prices have gone from £900-£2000 for a service and MOT on a 2006 VW Polo!"
• "The last service and MOT cost me close to £2000, my car is just about worth £2000."

Professionalism and Expertise

Pros:

• "Extremely knowledgeable on all German cars, I've been going to this garage with a range of cars since my teens, able to provide coherent advice, fast turnaround and fair prices."
• "Expertly diagnosed a tricky airbag light fault on an older Audi, which another garage couldn't pinpoint and fixed the issue the same day."
• "The service manager showed time the diagnostics that they use and it is the same Audi diagnostics as used by Audi main dealers."
• "Car works perfectly again and Murad and his team were all very professional and made me feel at ease leaving my car with them."
• "These guys know their stuff."
• "An honest, expert and reliable garage. Not the absolute cheapest but once they fix things, it stays fixed."
• "The team at Motor Continental turned the car around quickly 10/10 the mechanics and technicians know their stuff."

Cons:

• "Took my Audi Q5 in for repair as it kept vibrating and misfiring... Motor Continental informed me that the timing chain had to be replaced... On taking the car to an actual real Audi dealership they found that the issue was the... o2 sensor."
• "When the car was returned the clutch was so jerky I took the car back the same day, but I was told it was normal while it bedded in."
• "Complete scammer took my Audi a3 there wrongly diagnosed it 3times charged me thousands of pounds on parts they put in that were not needed."
• "Had car in recently at a more trustworthy garage and they told me that my driveshaft was never replaced, it's still an original one."
• "To make matter worst they messed up the engine when changing the timing belt which they advised doing at the same time."
• "The clutch has never been the same since it went to them. It's prone to smelling under strain and is unpleasant to use."
• "Had oil leak on my car, they told me that was the head gasket so they charge me for this."