Haven Hopton Holiday Park Reviews Summary

Entertainment

Pros:

• "Our 7 year old daughter enjoyed the night entertainment (seaside squad)."
• "We have a four year old boy who LOVED the evening entertainment. They were all fantastic and really good with all the children."
• "Fabulous entertainment every evening, their own singer Ryan particularly entertaining."
• "Entertainment was excellent and very engaging for the children."
• "The entertainment was brilliant and entertainment staff are super with children."
• "Lots of evening entertainment available and soft play open throughout the day too."
• "The evening entertainment was more than enough to keep our children entertained."

Cons:

• "Wouldn’t come here again if I was paid to come again."
• "Evening entertainment wasn’t that good and was actually quite boring most nights."
• "The entertainment was okay nothing special and not what it use to be like."
• "Not much to do in the evenings found the shows not good this year very basic."
• "The kids entertainment in the evening, very shouty... too loud."

Accommodation

Pros:

• "The caravan was lovely and clean."
• "But overall a fantastic 4 night stay, caravan was super warm and cosy with temperature dropping that wasn’t a problem with a saver van"
• "Spacious, well equipped and very clean caravan again."
• "Our caravan, 21 greenways was lovely and clean."
• "Our caravan was beautiful and spacious, great value for money and suited our needs."
• "Caravan is clean but found a lump of hair on the floor in one of the bedroom but we didn't let it spoil our holiday though."
• "The caravans are fairly new, clean and spacious, with laminate flooring in sitting area and carpet in Bedrooms."

Cons:

• "The caravan was ok but had a constant smell of dampness and we found belongings of someone else under the bed which leads me to believe the caravan was not well cleaned!!"
• "Caravan had no towels on arrival, dirt in the shower."
• "When we arrived and got in the caravan the bathroom hadn't been cleaned properly."
• "We arrived, the caravan was still pretty dirty, kettle scummy and people's hairs everywhere, that type of thing."
• "However our caravan was dirty, when we arrived to our caravan."
• "On arrival it appeared that our accommodation had not been cleaned."
• "The caravan was spotless upon arrival."

Facilities

Pros:

• "Swimming pools were very good too it was just the limitations of an hour per session."
• "The swimming pool was clean and tidy, water was warm."
• "Has a lot of facilities but all things are extra."
• "Wide variety of kids entertainment including a splash pad, sand pit, football/basketball/tennis courts and various play areas."
• "The swimming pools are both fab, loads of space and our son loved jumping off the side."
• "Pool was excellent, very clean and well maintained."
• "The swimming pool is small with not much space and more of a general splash play area for kids."

Cons:

• "The only disappointing thing was the swimming. If you want to swim before 15:00 you will need to book."
• "Swimming sessions still restricted which is poor stood outside for 20mins waiting for the open swim in the swimwear not well managed."
• "The parks on site are very out dated and not very well maintained I felt this really let's it down."
• "Outdoor pool not completed."
• "All the inflatables that are advertised are not up."
• "We tried to access activities such as the indoor pool but they were all full (even tried to book the week before via app but they were all fully booked)."
• "Biggest downside is they have a pool but you have to book in advance before you arrive if you want to use it, there is and outdoor pool but numbers that can use it are limited."

Staff and Service

Pros:

• "Staff were all Lovely and helpful."
• "Wonderful friendly and helpful staff."
• "Staff very friendly."
• "The staff were all so lovely, especially the cleaners/maintenence men who offered to take a bed out so we could put the travel cot in comfortably."
• "The staff are lovely and polite and the restaurant is lovely place to eat."
• "Staff are really friendly and welcoming too."
• "All staff are lovely."

Cons:

• "The staff couldn’t be friendlier but they just need more of them."
• "Most staff need customers relations training."
• "Minus one security guard who caused a severe scene in which everyone looked at us, causing us to feel so uncomfortable that we had to leave entertainment."
• "The whole site seemed to be struggling with a lack of staff."
• "They are clearly so popular but the lack of staff means tables are just stacked with glasses by 9.30 and are not cleared until midnight with one poor girl trying to clear thousands of glasses at the end of the night."
• "The only downside was the restuarant which just didn't have enough staff."
• "The staff were the friendliest we've ever known."

Food and Dining

Pros:

• "Good pool and reasonably priced restaurant with a lot of variety plus a fish and chip shop and Papa John's on site."
• "Nice food in the restaurant, reasonably priced some meals two for £18."
• "The chip shop is incredible, 10 out of 10 for that!"
• "Food was good from Papa John's Pizzas, the chip shop nearby was only open 5-10pm."
• "The garden bar restaurant was beautiful and the food was lovely."
• "Food and drink were good."
• "We ate at the on site restaurant couldn’t fault waiting times or the food, my 3 year old was more than happy."

Cons:

• "We had to order our food 7 times as they kept saying sorry we have run out of this."
• "The fish and chips, not great."
• "Got a bad stomach from the papa Johns."
• "The restaurant was a bit disappointing. Nearly all the times we visited they were out of something."
• "The restaurant was ok however they ran out of food constantly and provide very small portions."
• "Ordering the food, took nearly 2 hours before even our drinks arrived... slow service."
• "The breakfast was not the best, very expensive personally for what it was, very simple and plain and very expensive."

Cleanliness and Maintenance

Pros:

• "The caravan was modern and in very good order."
• "Facilities were clean and well maintained."
• "The site was kept nice and clean with plenty to do and had direct access to the beach."
• "Everything was very clean. Bedding was fresh, crisp and spotless."
• "The Park well laid out and kept very tidy and clean."
• "The park itself was very well maintained and extremely clean."
• "The rest of the site was spotlessly clean."

Cons:

• "There was only one major downside, the theatre. Food and drink was available at the tables but no-one seemed to be cleaning up. The place was filthy."
• "There’s a cliff edge on the beach that is dangerous to animals and humans, no fence to support."
• "We had a crawling baby with us and we picked up in excess of 50 cigarette butt's from just outside our van."
• "Laundry room appalling limescale in the washers unbelievable couldn't see through the glass door."
• "There was one night when smashed glasses were left all over the floor for a good hour until someone came to clear it up."
• "The downside is the cleanliness of the site."
• "I'm not sure how this park would cope at busier times especially with the cleaning."