Parkdean Resorts Regent Bay Holiday Park, Morecambe Reviews Summary

Caravan Cleanliness

Pros:

• "Nice and clean caravan no complaints there."
• "The caravan itself was perfect no issues, it was very clean, spacious and even had a king size bed in it."
• "The vans are very clean and spacious, plenty to do on site with a restaurant, bar and swimming pool."
• "Caravan very clean."
• "The caravan was very nice and very clean."
• "Caravan is perfectly clean."
• "The caravan we had was ultra modern and very comfortable."

Cons:

• "Caravan not the cleanest, sofas very uncomfortable with no back support."
• "The caravan was grubby when we arrived so clearly hadn't been cleaned properly."
• "Dirty caravan, pubic hair and toe nails in the bedding. Avoid!!!"
• "The cups were dirty and had hair in them, the cutlery was dirty."
• "Caravan was ok and cleanish left over stuff in cupboard off people before our stay hole in bedroom door I reported it."
• "Very difficult to park. Caravan was very dirty."
• "Caravan had a fusky smell to it and the kids bed sheets on 1 of the beds was dirty."

Staff and Service

Pros:

• "Special mention to Alan in reception, who gave us a glass of milk after we'd ran out and none available in shop."
• "The staff are very helpful."
• "The staff at Regents Bay truly exceeded our expectations."
• "It’s a great site and friendly staff."
• "You are guaranteed to be greeted by a friendly face, and service always comes with a smile."
• "All of the staff have been excellent and always try and resolve issues when they occur."
• "The staff were always very friendly, especially Matthew C who took time to talk to guests when serving in both restaurant and showbar."

Cons:

• "We was badly let down by staff at Regent Bay Park, Morecombe."
• "Raised a complaint with reception but I highly doubt it will get looked at."
• "Some helpful staff but mostly young people flirting."
• "Staff were not helpful and phone calls to report issues were never answered."
• "Margaret in sales needs some urgent customer service skills she will refuse to answer emails voicemails ect please don’t buy on this site you will be ripped off Buyers beware 👌"
• "When we tried to enter the complex I was greeted by a rude old battle axe."
• "What was advertised when booking the fire was missing, after recently finishing my Chemo treatment I feel the cold, this was pointed out to the very very rude lady, lacking in social and customer service skills who wasn't bothered."

Facilities and Amenities

Pros:

• "Super pool and great life guards who went the extra mile to give my daughter a great pool experience."
• "Swimming pool used daily by us and went early, booked beforehand & was quiet."
• "On site facilities were spotlessly clean and well.presented."
• "There is a bar with seating and dining area and a separate entertainment area, there is a small shop and an indoor pool, an amusement arcade, a children's outdoor play area and a football / baseball court."
• "Swimming pool clean and well-manned with a little sauna."
• "The onsite restaurant was solid pub grub and the app made everything very simple."
• "The pool was lovely and warm and was great for the first swim experience for our 3 month old."

Cons:

• "The caravans are packed in like sandwiches."
• "No open spaces for children to play."
• "Entertainment wise we didn't enjoy it, too small of a complex and the swimming pool only goes to 1.3 meters deep."
• "The sports court is small and was always been used by football fanatic children so when my children went to play basketball they couldn't get on."
• "Playground is more for younger children its very small."
• "The boathouse is very small with limited seats so get there early if you plan to go not big enough to accommodate the size of the caravan park."
• "The on-site shop is small and basic."