McDonald's Reviews Summary

Service Speed

Pros:

• "This McDonalds is the best in Bristol, quick service, the product is as it should taste and it's hot."
• "Drive thru is quick, and two collection windows helps things keep moving."
• "Quick service from the DIY order points, delivered to table."
• "The service time was good, and the food was up to the usual standard."
• "Within 5 minutes they came out with the right order."

Cons:

• "Waited for over half an hour for our food."
• "Came home after waiting 30 minutes for our food and was greeted with a whole bag of missing food."
• "Simple orders take them 15 min to make what is not that bad."
• "No one in front of me, no acknowledgement for 15 minutes, then served by someone very miserable."
• "Terrible late night drive through service; didn't notice we had arrived at the ordering station, then sloppy slow service despite the restaurant being empty."
• "A complete shambles. Loads of people waiting for orders. Staff were in slow gear."
• "Absolutely one big joke more than 10 people thay can't cope dropping drinks have big arguments in front of everyone waiting 30 minutes for food."

Staff and Customer Service

Pros:

• "The staff who served us were friendly and polite."
• "Very helpful staff...staff member helping customers that hadn't used the system before."
• "The staff were friendly and helpful."

Cons:

• "Rude!!"
• "Staff are abysmal."
• "I saw a member of staff and asked if she could clear one of the tables so my family could sit. She told me it wasn't her job."
• "Staff also really uninterested."
• "Staff just standing around."
• "Girl at drive through on Saturday night was so rude I can't believe she even has a job there."

Food Quality

Pros:

• "All sauces were missing but food was still very good."
• "Food lovely & hot."
• "Chips tasted not too bad and big mac was great."
• "Food is almost always as expected."

Cons:

• "The worst Mc we have ever had every thing was cold."
• "Possibly the worst chocolate milkshake I've ever had."
• "Well after 9 months I thought give it another chance, well food was back to being fast food shame they still can’t get orders right and cold fries."
• "Poor quality as fries and burgers were reheated by microwave, meat and buns are hard to chew, fries are chewy too."
• "Burger was bland, squashed and unappealing."

Cleanliness and Maintenance

Pros:

• "Everything was very clean including the loos."
• "Always busy but the staff keep the restaurant clean, tidy and welcoming."

Cons:

• "Toilets had no hand wash and patches of water and toilet paper on floor."
• "Restaurant needed a good clean of tables and floor needed mopping."
• "It was ok could've been cleaner as rabies weren't cleaned in between customers evidence was crumbs and cup rings on table."
• "inside the restaurant though the kitchen looks like it needs a bit more attention to the cleaning rota!"

Facilities and Extras

Pros:

• "Big McDonald with climbing frame for kids (closed for now) with charging docks for cars."
• "EV chargers are a great and useful addition and worked very well for us."
• "Good location just off the M5, the EV charging bays are facing the flow of drive thru traffic when the vast majority of EVs need to reverse in to charge, bit of a design flaw but otherwise charged well."
• "Colouring sheets, tablets to play on, a woman who regularly gives out balloons, one of those floor projectors you can play jumping games on, and an outside play area."

Cons:

• "The kids play area still closed the electric car charging 4x all had out of use bags over them."
• "The playground here is shut more than its open."
• "No napkins, no straws available."
• "The main entrance door was out of action which meant a precarious trip on a narrow strip of pave by a curb for my wife in her wheelchair."