KFC Bristol - The Venue Cribbs Causeway Reviews Summary

Food Quality

Pros:

• "The vegan imposter burger was great, I liked the wrap too, but the burger really had that KFC taste I remember."
• "Love KFC, cheap, staff friendly, place was clean, however bins were full. Coating on the fried kitchen was full of flavour and the chips were seasoned beautifully with skins left on, correct portion size."
• "Food is always good and put together well."
• "So the food tasted good and looked good."
• "Good food, shame about a rude member of staff."
• "Although it's a restaurant, could not see that it was closed and only drive through was available."
• "Food was ok but went through the drive through was told 20 minute wait for the chicken then although chicken was ready."
• "AMAZING!!!!! We ordered the "PARTY BUCKET" the food was fantastic, it was delivered on time and HOT!"

Cons:

• "Food portions were tiny, rice was overcooked, chicken wasn’t fully coated."
• "Specifically, the chicken was dry & portion size on chips was tiny."
• "Poor quality, dry chicken that was sacrificed for nothing."
• "Beans were horrendous dry and dehydrated like they had them under a heat lamp for hours, sloppy chicken dripping with grease no kfc taste."
• "Chicken was dark brown as it was cooked in old oil, tasted bitter and was over cooked, worst KFC I have ever had."
• "Cold, dry, bun had gone hard chicken was completely dry, obviously been kept warm for hour or two."
• "The chips were soggy, chicken chewy and the gravy was like dishwater."
• "Chicken over cooked massively tonight not a happy camper!!!"

Service and Staff

Pros:

• "However, one positive was the service was very quick."
• "Staff have always been courteous and pleasant on my visits."
• "All thanks to the very charming and helpful owner. Absolutely nothing was too much trouble."
• "Charlotte and Michael's customer service was absolutely first class nothing was to much trouble and everything with a smile as well."
• "Went in here today with family. All staff were really friendly."
• "Have used this restaurant a few times and not had a problem (That's why we go back)."
• "First time without any negative experience today... Big Praise to your team at Cribbs!"
• "The staff were professional but they need to enforce the two metre rule and wearing of face mask for in-shop ordering."

Cons:

• "Wouldn't accept my blue light card discount at the till because I didn't have the KFC app."
• "Extremely rude and unhygenic, when ordering the staff would just start talking to someone else in the middle."
• "Worst drive thru ever, spent nearly 30 on food on for it to be cold, no receipt given, called store no one picked up."
• "Worse customer service and by the manager in charge now, that kept us waiting in the till until who knows when (as we just left)."
• "Every single time I ordered from this specific location via through deliveroo my orders came incorrectly or incomplete!"
• "Very poor service and always long time waiting and check all the time if you got everything you order in the bag."
• "Staff are rude and extremely unprofessional and if you need to speak to management don't bother as they don't actually do anything."
• "AVOID. Always forget dipping sauces, cutlery for beans etc... went for dinner on our way home as it said it was still open and was late and got ignored at the drive through."

Cleanliness and Maintenance

Pros:

• "We usually drive thru but have eaten in and it's been clean."
• "Not a bad KFC, plenty of seats service seems fine. Little bit on the dirty side perhaps they don't want to mingle during a pandemic."
• "Now. Still a good KFC, very friendly and helpful staff, corvid19 measures in place. Fresh food, got what I ordered."

Cons:

• "Absolutely shocking. Tables were dirty and there was rubbish all over the floor."
• "Dirty tables allover and no one around to clean. Or at least paper and antibacterial spray so the customers can do it themselves."
• "This was once a good KFC but since the change of staff it is now the worst I've ever eaten from."
• "Perfunctory, robotic takeaway 'service'; very average food (e.g., lukewarm warm fries, floppy chicken fillets); unsatisfying meal, high price."
• "Several times been through drive thru and every time they forget something today went there and they forgot dips that been paid for."
• "Tables filthy and cleaned it myself, toilets filthy. Had to wait ages for food and didn't appear that busy."
• "Absolutely fuming! Just got home to realise they haven't given me all the food I paid for."
• "Not clean at all, cleaning is irregular, toilet paper missing in toilets, and only half of the kiosks are working."