Address: 37-39 Commercial Rd, London, E1 1LF, United Kingdom
Phone: +442073801144
Rating: 4.4
based on 227 reviews.
Customer Service
Pros:
"Our sales consultant Ryan Thomas was incredibly helpful and knowledgeable."
"Ryan was brilliant - knowledgeable, friendly, and took a huge chunk of time to speak to us."
"Received an excellent and very professional demonstration of the product."
"The sale assistant Rukon received me with a very warm smile."
"Extremely well informed, great attitude, very friendly, and engaging."
"Friendly and professional advice."
"Friendly yet professional service made trading in my old lens really easy."
"Staff was very accommodating. Sabrina Rovello has professionalism as well as patience."
Cons:
"Help from the staff was great but they didn’t have the lens I needed in stock."
"The staff are OK, friendly enough, but I've always felt being under surveillance."
"Staff assistant helpful and friendly, but very few items actually in stock physically there."
"Initial greeting was left to me... A member of the team came over & answered my questions."
"Not the best customer service received. Ordered online and last minute decided if I can collect in store."
"Really rude staff!!! I visited the East London store last week October 2022 with the intention of buying."
"Good product range but staff are very unprofessional, unhelpful and rude."
"Went in today to try out some cameras. All the cameras are locked down and you have to get someone over to let you try them out."
Product Availability and Selection
Pros:
"I popped in the shop on Sunday because I was interested in buying a new Camera with a full kit of lens."
"I visited the Commercial Road branch and had an excellent and informative discussion on my needs."
"Generally good selection to sample the stock, anything that is not available or would require, they have access to the web stock profile."
"I know zilch about lenses so went to Wex in Commercial Rd as I have had good service from them online."
"I’ve always really liked Wex and I try to buy all the nonsense photo gear I don’t *actually* need from them."
"My sales consultant was Sabrina Rogelio and she’s lovely and helpful in helping me making my purchases."
"I have the pleasure of regularly shopping at Wex Photo and I can confidently say that it is always a positive experience from start to finish."
"The shop has an excellent range of camera equipment. Well worth a visit if you are in the area."
Cons:
"Took a camera in for trade in, based on a reasonable offer of £222 cash. Turned out they assess in store, and when the quote came back it was £181 because of some 'screen delamination'."
"Been there to spend hundreds of pounds. One lens was not in stock."
"The store has a lot of stock, but the cameras are fixed to the table and most of them without batteries."
"Staff assistant helpful and friendly, but very few items eg travel tripods actually in stock physically there."
"Traded in and upgraded recently and found the staff be extremely friendly, helpful and knowledgeable. The process of evaluation of my trade in was quick."
"Bought second hand telephoto and macro lenses for Canon online. Both lenses in immaculate, superb condition."
"Bought a Nikon D5200 second hand. But it’s looks so new and got a great deal."
"I bought a used lens. After a few hours I discovered it was soft at wide aperture and I went back to Wex."
Overall Shopping Experience
Pros:
"What a breath of fresh air, to walk into a store and have somebody who knows their business."
"Top level customer service from Kay at the Commercial road store in London."
"Wex have been really accommodating on my delivery. Ordered yesterday (Sunday) and out for delivery this morning."
"What a wonderful service from Sheikh today, very knowledgeable very professional and friendly."
"I had an amazing experience last Saturday at Wex photo video commercial road. The service was excellent."
"Amazing service from Tony. Super personable, helpful and great communication."
"A Great store with excellent customer service and professional staff!"
"Fantastic service by the amazing guy YIP that greeted me as soon as I walked in, and solved my lens problem in 10 minutes."
Cons:
"Took a camera in for trade in, based on a reasonable offer of £222 cash. Turned out they assess in store, and when the quote came back it was £181 because of some 'screen delamination'."
"Been there to spend hundreds of pounds. One lens was not in stock."
"The store has a lot of stock, but the cameras are fixed to the table and most of them without batteries."
"Staff assistant helpful and friendly, but very few items eg travel tripods actually in stock physically there."
"Traded in and upgraded recently and found the staff be extremely friendly, helpful and knowledgeable. The process of evaluation of my trade in was quick."
"Bought second hand telephoto and macro lenses for Canon online. Both lenses in immaculate, superb condition."
"Bought a Nikon D5200 second hand. But it’s looks so new and got a great deal."
"I bought a used lens. After a few hours I discovered it was soft at wide aperture and I went back to Wex."