Pizza Hut Reviews Summary

Food Quality

Pros:

• "The buffet pizzas are kept fresh because it's so busy there, salad is decent."
• "Food was great, buffet was always stocked and fresh."
• "Amazing, we had the weekday all you can eat pizza, food was fresh and very tasty."
• "Really enjoyed the all you can eat salad bar and then the goats cheese pizza, my friend also enjoyed her pizza."
• "The food tasted great. I am in fact craving it again."
• "When the food got to us the pizza was delicious."
• "We had the freshest, tastiest pizza at this Pizza Hut."

Cons:

• "The pizzas weren't anything particularly great."
• "One large negative would be that the free salad bar could not be used due to most of the bowls being dirty."
• "Pizza was nice but nothing to shout about."
• "Upon arrival of the food, it was cold and obviously sitting on the serving area waiting for a waiter."
• "Pizza as usual was very nice if not a tad overpriced."
• "Pizza was burnt, staff didnt seem interested when we complained about the pizza."
• "Worst pizza ever eaten. We got a microwaved looking £2.00 pizza sold to us by Pizza Hut for £12.50."

Service

Pros:

• "Excellent customer service. Card payment only so no cash."
• "Staff attentive and friendly."
• "Staff were very friendly and tried to accommodate us as best they could."
• "Came here for Valentine's day with family, the staff were welcoming and attentive and friendly."
• "The waitress who served me was friendly and polite and once I had placed my order my food came out very quickly and it was delicious."
• "With the online ordering system (which we got to grips with a staff member ensuring we were OK) it was quick & efficient."
• "Our waitress Lucy was an absolute delight."

Cons:

• "Not keen on using an app to order. Not easy for everyone to use."
• "Staff were rude, slow and absolutely jaw dropping at the response I was given after politely asking if my pizza could be cooked a little more due to raw dough."
• "Staff are very rude especially the female staff they act like they can’t hear you and are arrogant."
• "Rude and impatient waitress also when my food came she gave me a dirty plate."
• "Staff was so rude."
• "The staff were not as helpful as they could have been and not particularly friendly or talkative."
• "Service was slow and the decor is getting old."

Cleanliness

Pros:

• "However, it was quite clean and tidy mostly."
• "Out of all of the Pizza Hut's in the area this one is one of the best. Always clean and friendly staff and always quick food!"
• "Friendly staff and restaurant was very clean."
• "All Good - Location of restaurant, availability of table with a view, efficiency and friendliness of team, the salad bar full choice and well presented, tidy clean area of drinks station."
• "Overall very impressed, clean and tidy."
• "Food was nice, staff were attentive and the restaurant was clean."
• "Overall very impressed, clean and tidy. Plus helpful and friendly staff, guided me thro steps to order via app. Well presented and tasty pizza and side orders."

Cons:

• "Bowls, cutlery and glasses are disgusting covered in sauce and food. Not washed properly!"
• "The food was ok nice but looking around the place it is very dirty just not very clean considering it’s a food place looking up at the lamp shade and they are filthy not good at all."
• "Quick service. Not the cleanest place, the bowls had residual food in and the tables were covered in crumbs."
• "This place needs some hygiene improvements!"
• "The entire place needs cleaning so dirty tables sticky all chairs have dried food all over them."
• "DISCUSTINGGGGGGGG. They don’t even wash the bowls, the glasses are not washed either."
• "The only downside was the toilets which had clearly not been cleaned for sometime."

Value for Money

Pros:

• "Had the Buffet lunch. Great value at £8.99 for all you can eat pizza, pasta and salad."
• "Great value for money as you pay 4.99 for kids buffet or 8.99 for kids bundle which includes unlimited drink and dessert."
• "Buffet £12.99 and kids £6.99 - all you can eat pizza, salad and pasta until 3pm, great value for money and plenty of pizzas always coming out fresh, lots of different options for all people."
• "Ordering was fairly straightforward & while it wasn't possible to self-serve on things like drinks & ice cream the eat out to help out offer made the visit great value for money."

Cons:

• "Over 50£ for 2 adults and one child."
• "But the pizza cost is high."
• "Bit of a rip off - spent £42.00 on 2 x pizzas, 2 x side orders and 1 x side of lasagna and 2 x soft drinks which were all supposed to be included."
• "Not quite sure how you justify nearly £10 for reheated tasteless lasagne."
• "A bit on the pricey side for what it is, but we didn’t regret visiting."
• "The food is OK I will never go there again. Very expensive."
• "Worst pizza ever eaten. We got a microwaved looking £2.00 pizza sold to us by Pizza Hut for £12.50."