Address: 8 Brunel Square, Bath, BA1 1SX, United Kingdom
Phone: +441225471057
Rating: 4.0
based on 133 reviews.
Customer Service
Pros:
"Customer services amazing, very friendly stuff welcome us."
"I spoke to Holly, she was beyond helpful. Holly was kind, informative and patient."
"Served by Jordine who is a very bubbly and friendly lady."
"Our waiter Johnny gave a great quick service with a friendly welcome."
"The lady behind the bar and the gentleman on the floor... They were absolutely amazing and a great asset to your team!!"
"Big shout out to Alana, Jade and Freya for looking after us last night, very attentive, quality food and atmosphere!"
"Staff were really helpful and friendly throughout our visit."
Cons:
"Manager didn't care about us waiting more then 40 min for food and get wrong burger for 2 times."
"The waitress wasn’t sure about how to do it so said she was going to ask her supervisor but in the meantime to pay."
"Absolutely rubbish, would not recommend, staff didn't have a clue."
"The most terrible customer service I have ever received in my entire life."
"Overall, the staff seem disinterested with all customers and show next to no attention."
"The customer service was poor, and twice we were given food that belonged to the table adjoining us."
"Really really rude manager."
Food Quality
Pros:
"Does what it says on the tin - good burgers, interesting location (one of Brunel's vaults) and good service."
"The food was as expected, big portion sizes and absolutely delicious."
"I loved my burger, I felt sorry for the staff working in such a hot kitchen but again they’ve done a stellar job and didn’t mess up my order even though I changed a couple of things on my burger."
"Best chicken burger I have ever had."
"GBK is just great - it has a huge array of burgers."
"Food amazing and really quick service."
"The burgers were perfect, in fact probably the nicest I've had."
Cons:
"The menu is now bland and lost all the interesting and personalised elements it used to have, the chicken quality was dreadful."
"Brisket burger had hardly any brisket, probably a fifth of what's shown on the poster."
"Was disgusted to find flies flying out of the tomato sauce dispenser on the table."
"The food wasn’t very warm, the chips were quite hard, there was a black hair on the chips which was not ours as we have blonde hair so didn’t eat those after!"
"Utterly terrible. One of our burgers was missed leaving the other to go stone cold."
"The burger was tasteless and absolutely tiny."
"Both burgers came out blackened to tasteless carbon."
Value for Money
Pros:
"Grab the offers and you won't pay too much."
"Sometimes I find that places like this are overpriced but I can say that you get good value for money here for sure."
"I'll definitely be back, especially as it's so reasonably priced."
"If you get the cloud 9 deal you get a burger drink and chips for £9."
"Reasonable value and good hot food 😋 will definitely be back."
Cons:
"The food was lovely but the price was ridiculous! I paid £10+ for a burger."
"Maybe a bit over priced at £45 for 2 of us."
"Massively disappointing, over priced with a rubbish atmosphere and service."
"75 quid for a smallish burger and fries with a drink for four people seemed like quite a lot of money too."
"Also very over priced for amounts but this is probably expected."
"My husband and I only had a burger each, plus 2 fizzy drinks and shared 1 sweet potato fries and it came to £36.00! Just not worth it."
"Think it was a big oversight by GBK. Also think its overpriced."
Ambiance and Location
Pros:
"Better surroundings than the two mass burger joints. A bit more adult."
"Fab venue, in the arches, really friendly staff and very nice food."
"Quite a cool location under the arch of the bridge."
"Great venue, in the railway arches."
"Lovely setting in the middle of bath centre."
"The setting of the Bath GBK is great, and the atmosphere is really nice and relaxed."