Five Guys Exeter Reviews Summary

Food Quality

Pros:

• "The chips are insanely good and they give you way too many ...we ordered a large portion between 3 people and still could feed another 3."
• "Love the Cajun fries."
• "Great burgers, although be careful as the little burgers are one patty while the normal is two patties."
• "The fries were superb."
• "The seasoned fries were excellent as well as the atmosphere. Speedy service."
• "Really tasty burgers and great fries. Now one of my favorites in Exeter."
• "Fantastic place to eat and dine out, the burgers are always amazingly good."
• "The only complaint I have is that I wish they'd understand what no mushroom means... I don't mind, but I'd rather not have them!"

Cons:

• "Burger and fries were less than average and was extremely expensive for what it was."
• "Ordered regularly and never had a big issue, had the odd burger come with onions that I didn't select, but never did i think I would receive a burger so undercooked."
• "It was super busy and burgers were not smashed enough and 15 minute wait for food too."
• "Burger itself was average but cold, soggy ban, it was collection, 15 min after ordering and ban was somehow already soggy, very thin too, soggy lettuce as well."
• "Great burgers, our fries were full of poor quality potatoes, lots of black bits and fries, so bad I couldn't eat them."
• "Why are the burgers from 5 Guys just warm and never piping hot? If the cheese hasn't even melted you know you've got a problem."
• "I've enjoyed Five Guys before now and I would have given 4 stars. However my most recent visit was very bad. I had been served a raw burger and have suffered from food poisoning for the past few days."
• "Server got my order wrong i ordered a milkshake with cream and recieved the incorrect flavour and no cream."

Customer Service

Pros:

• "I will note the service was fast and the guy was polite."
• "Staff were pleasantly took a little longer than I expected considering how quiet it seemed."
• "Food is always good here and the staff are always lovely."
• "Very well ran and a very clean fast food eatery."
• "Absolutely amazing service such friendly staff with just incredible food not to mention the amazing Milk shake ooooo just thinking about them make me want another."
• "Really wonderful experience I had today. The young manager was attentive and on top of things."
• "Me and my partner came here for lunch and we was greeted by a nice lad called Lewis, his customer service was amazing and I felt so inviting and welcomed to the restaurant as I have never came here before, he should get recognition for how amazing he is."
• "Absolutely brilliant, Service excellent, although extremely busy food served quickly, Definitely the best burger experience you can have."

Cons:

• "Sad having to write this review, but I just paid £11 for a burger and the service was beyond appalling."
• "Very poor service. Waited over 15 minutes for the food, which was understandable as they were busy."
• "Waited so long for the milkshakes that the burgers went cold, no straws for milkshakes which we should have been informed before purchasing."
• "Admittedly we got to the restaurant a few minutes before closing, but all we wanted was some chips, there were loads cooked. The fact is the guy and the manager didn't even ask what we wanted and just said they were not serving."
• "Ordered on Just Eat and unfortunately the order didn’t arrive. Seems there’s no way of getting a refund as Just Eat have a poor standard email response."
• "Service was average, manager's attitude was poor, food decidedly average, very greasy and very overpriced."
• "I found this to be very disappointing. The customer service wasn't the best. Acted like they didn't want you there the food was a massive let down."
• "Dirty tables despite being quiet. Zero ambience."

Price and Value

Pros:

• "Can't really go wrong with 5 guys it's a little pricey but it is good and the quality is better than a standard fast food place."
• "It makes a nice change from your usual McDonalds or Burger King, as Five Guys appear to actually sell actual food, rather than chemicals."
• "Is what it is cant go wrong with Five Guys. food service is fast and consistent never to loud or busy overall a great option if your wanting some proper dirty burger or some of the best fries in exeter."
• "My favourite chain burger place. An amazing burger with a quick turnaround, I couldn't recommend it more really, the price can stack up when adding sides but sticking to a burger and the fact toppings are all free a burger would most likely fill you enough."

Cons:

• "The price tag is pretty major on the burgers AVG 10 quid each but they are pretty banging and and extremely filling."
• "Burger and fries were less than average and was extremely expensive for what it was. I've had better at McDonald's for half the cost."
• "The food is nice but the restaurant was poorly understaffed as the tables were all dirty with food all over the floor. but worst of all was the horrific price £63 for three burger and chips with drinks."
• "Absolute rip off. Had two burgers delivered. Picture showed burgers with all the trimmings, lettuce, tomatoes etc. like on the Just Eat advert. Came with a very poor thin burger and broken up over baked bacon. No lettuce etc and cost over £30. Avoid at all costs."
• "The food was really nice, I had a bacon and cheese hot dog with chips and a drink and it was okay but it wasn't what it has been said to be like. One point I must make is that the prices are extortionate."
• "££££ Little burger with bacon over £7, whilst it tasted good its not worth that much over other burger restaurants."
• "Five Guys do really good burgers for a fast food place, large variety of toppings and generous portions of seasoned fries (you really only need a small). It's expensive for what it is but worth it as a treat instead of getting something disappointing like a big mac."
• "I can honestly say this is the best burger I have EVER had...and I’m fussy! Can’t fault the very helpful staff as my partner is following a keto diet and this was extremely well catered for. Knowledgeable and friendly staff which really helped with the process. What more can I say...amazing meaty patty, delicious bun, perfect crispy chips and topped off with a peanut butter milkshake...absolute heaven!"