IKEA Bristol Reviews Summary

Store Layout and Navigation

Pros:

• "Very big its like a maze you could get lost there in a nice way."
• "They have maps in plenty of spots and staff have helped many times we’ve gotten lost looking for an item."
• "Huge but clearly labelled shop which you'll never get lost."
• "Once on the appropriate floor it was easy to follow."
• "Great selection. Helps to know what you need and to follow the shortcuts."
• "IKEA Bristol is a very very big store and you can easily get lost in this place so you must follow the arrows that are lit up and are pointing on the floor."
• "As you enter look out for the new signs above which show which 'room' number you want and shortcuts through."

Cons:

• "The store itself doesn't have a good range of products and sometimes the price is unjustified high for some simple plastic products."
• "Trying to find your way round the store is awful with signs seeming to tell you to go back the way you have just come or into dead ends."
• "I'm not sure about the stores layout as it's extremely tedious to go round with less 'short-cuts than before."
• "You have to follow a predetermined route like a Satnav to get your way through the shop and look at everything."
• "It’s also really annoying you have to walk through everything to get out. It feels like an escape room."
• "To get to the store you have to pass through some really narrow roads and in the parking the road marks are really confusing."
• "Round and round like animals - following arrows."

Customer Service

Pros:

• "Very helpful staff & plenty of them around the store to ask questions of."
• "Always excellent customer service from staff."
• "Staff I encountered were helpful and friendly."
• "The two young people working on desk in the warehouse section where you pick up items from aisles were so very kind and helpful."
• "Staff at the collection centre were very friendly and helpful."
• "Staff friendly and helpful."
• "The staff here are friendly and willing to help you out."

Cons:

• "Staff I encountered were helpful and friendly except one young woman (self serve warehouse area) who never came back to help me like she said she would, she just walked off somewhere with an empty trolley."
• "Only down side is that the parking isn't sufficient when busy here."
• "Staff found it funny that I couldn't find our way around."
• "The staff is generally very young and sometimes confused."
• "When we went around IKEA, a good handful of staff were extremely rude."
• "Staff were busy conversing with one another when we wanted some help."
• "I have seen glaciers move quicker than your staff."

Restaurant and Food Services

Pros:

• "Loved my tandoori chicken with kale and cauliflower rice with a Sri Lankan sauce."
• "Tea or coffee is free for family members Monday to friday."
• "I ordered the meatball meal with jam, chips and gravy and it was so good."
• "Best place for good value, delicious 😋 breakfast & coffee."
• "The food served in cafe is fab and sensible prices for anything you fancy from breakfast to evening meal."
• "The restaurant also offers some great meal options, not as cheap as I remembered but the food was tasty and hot!"
• "Shout out for the fish and chips or meatballs meals."

Cons:

• "The restaurant is neglected, the tables, seats, walls are dirty and it takes away your appetite."
• "Cafe food was dreadful."
• "However the fish, chips and peas were awful. Stodgy battered dark fish, not white like haddock, stone cold chips and dried up peas."
• "The restaurant wasn't being cleared and cleaned well."
• "The eatery area was disgusting - every table disgusting, food on the floor, dirty sauce dispenser, grubby drink dispenser."
• "Food was OK. Food service was awful."
• "Very bad food service, half the food wasn’t available."

Parking and Accessibility

Pros:

• "Easy to get to plenty of free parking."
• "As a wheelchair user it's easy to get round 10/10."
• "Ample free parking with some under cover and some outside."
• "Plenty free parking under the building, toilets, eateries on both floors."
• "There's a large car park, part of which is under cover."
• "Plenty of car parking available, easy access."
• "Known for its Scandinavian designs and good value across most of the range."

Cons:

• "Their was too many exits from the car park."
• "The family and disabled parking appears to be being abused as not policed effectively."
• "Getting out of the car park was a nightmare."
• "So stressful trying to park."
• "Be careful if you park your car. The roof is really small, and can damage your vehicle in case you have a van for example."
• "Hard to get to if you're walking there."
• "No cons mentioned regarding family and child-friendly facilities."