Spire Bristol Hospital Reviews Summary

Staff and Service

Pros:

• "I found the staff to be very helpful and very friendly on each of my visits."
• "Brilliant treatment, polite, efficient and professional staff."
• "Opted to have my knee operation done here, the staff have been excellent, so friendly, checking on my every need and have been reassuring throughout."
• "Staff are excellent."
• "If you need hospital treatment this is how it should be."
• "The nurses Percilla, Seema, George and Robyn were all really attentive and always made sure I was being looked after perfectly."
• "All the staff from receptionists to nurses were welcoming, friendly and helpful."

Cons:

• "Complete waste of time. 40 min delay on appointment, got dismissed rudely by the doctor."
• "I wouldn't recommend this service as I've been treated abysmally the cardiology department."
• "Very arrogant receptionists, I have been left to wait 1 hour for an appointment without being let know that the doctor I had the appointment with is running late."
• "On arrival I found the staff to be extremely rude and their main aim appeared to be to get my bank card swiped."
• "Staff on reception quite abrupt and miserable."
• "When I pushed the matter, she spoke over me and called me 'passive aggressive'."
• "He began by suggesting other colleagues were beneath him in the food chain at Spire, went on being arrogant."

Facilities and Comfort

Pros:

• "The facilities were first rate - spotlessly clean, well appointed, and with good food choices."
• "Have a nice room to myself, am very comfortable."
• "The room was very clean and modern. Equipped with its own bathroom."
• "The staff are friendly and attentive and the hospital is immaculately clean."
• "Plently of parking, and there is free refeshments which is a nice change."

Cons:

• "Consultant waiting areas are dated."
• "Freezing cold waiting areas downstairs and rude reception staff."
• "Impossible to find a parking space."
• "For the cost of an operation here there is no air conditioning or fans in rooms for staying patients, even on the hottest days of the year!"
• "My stay was awful i paid privately and expected great service but instead i was thrown in a room after surgery."

Communication and Administration

Pros:

• "Pleasant experience from beginning to start, good communication from the staff via email and telephone."
• "Everyone from the receptionist to the nursing staff were just fantastic."