Brightside Dental Reviews Summary

Professionalism and Expertise

Pros:

• "Experienced a very professional and caring service."
• "Every member of staff is professional, warm and customer/patient focussed."
• "The professionals at Brightside are exceptionally good."
• "As a physician myself I find the dentists at Brightside operating to very high standards."
• "Doctor Vanita explained me clearly the whole process and put me at ease."
• "Ketan is a very good dentist. He is punctual, professional and has good clinical knowledge."
• "Dr Shahrokh Navaee has safe and gold hands, I highly recommend him."
• "My husband was so pleased with the treatment provide by Dr Ketan Shah and his team."
• "The fitting of the tooth... their assurance and confidence left me in no doubt that an implant was the right option for me."

Cons:

• "I have never had a bad word to say until a recent appointment with a Dr Samayya Patel... I found her manner to be rough, rushed and unprofessional."

Customer Service and Communication

Pros:

• "Great customer service from the reception staff very friendly and polite."
• "The receptionists are lovely, they keep you updated about appointments, always text, email and even ring to remind you."
• "I have never received better dental treatment and customer service."
• "My consultant on the day was also amazing in making me feel relaxed and comfortable."
• "Ketan explained the procedure and after some detailed discussion, he got to work."

Cons:

• "I wasn't told that the consultation would be chargeable at £100."
• "I was not informed about the removal of a stitch which was left from a previous dentist which caused a great deal of pain and distress."

Dental Treatment and Care

Pros:

• "The tooth did in fact break and he professionally proceeded with drilling and removing the rest of the tooth along with the roots."
• "The practice keeps up to date with treatments and equipment and is not pushy about treatment."
• "I had braces fitted and can't recommend Ketan and the team highly enough."
• "My Invisalign treatment through Brightside Dental has been nothing short of exceptional."
• "Had a replacement cap here recently... My new cap has settled nicely. Looks good too. I'm thrilled."
• "Visited Brightside recently for a tooth extraction. The care I received was first class."

Cons:

• "Occasionally things have gone wrong or gotten confused in billing but this is always managed with professional care and charm."

Pain Management and Dental Anxiety

Pros:

• "Everybody make you feel very comfortable, I was scare of pain because of very painful treatments before with other dentist but Dr Ketan make it totally painless and I had a root canal!"
• "Having been slightly nervous about going to the dentist in the past, I have no such problems now having had some fairly complex work done such as a root canal procedure and an extraction and these along with the regular check ups have always been done with minimal fuss."

Cons:

• "The last treatment felt rushed and my comfort was not considered."

Hygiene and Safety

Pros:

• "Strict Covid measures to keep everyone safe."
• "All the equipment and the surgery are immaculate."

Cons:

• "Due to a late arrival of my appointment, they didn't change the tools which I found it unhygienic and very uncomfortable."

Staff Friendliness and Accessibility

Pros:

• "Ketan, the receptionist and dental nurses are all friendly and knowledgeable."
• "The staff are so friendly and make you feel at ease from the moment you walk in."
• "Also they fit you in when it s most convenient for you and I never had to wait more than 10 minutes for my appointment."
• "Ketan's true talents lies within his ability to locate and attract the most professional staff for his practice."

Cons:

• "Sometimes the staff can be too direct which can come across as unfriendly, especially when you're feeling vulnerable."

Value and Costs

Pros:

• "Prices are competitive."
• "I had a lot of work done... I found the pricing to be fair and they offer a good payment plan."

Cons:

• "Although the treatment is good, I find the cost very high."
• "Extra charges for PPE which were not explained beforehand."