Currys Reviews Summary

Customer Service

Pros:

• "Was served by Joe at Exeter and he was very helpful and really knowledgeable."
• "Big shout to Roz and Rob(manager) who were very empathetic and sorted out my refund for a mis-buy."
• "If you are looking for/need a phone ask for Chris, in all the time I've had a mobile phone (15years +) I've never come across an assistant who can answer in-depth questions on all the different brands without being bias."
• "Excellent customer service, James went above and beyond to help me out with a technical problem."
• "The second chap was super friendly and a delight to have process the final sale."
• "Very friendly service and amazing staff!"
• "The staff were absolutely fantastic and helped with everything they could!"

Cons:

• "I am horrified by the sly, dishonest, unhelpful and money grabbing manner in which the employees operate."
• "The 'we've got the lowest price' I found was wrong, as I found it over £10 cheaper on Amazon."
• "Customer service team is terrible and not willing to offer any solution."
• "Service is not great. Walked around for a while trying to get help."
• "Shame the same can’t be said about the bossy and rude management team who made both the staff and myself as a customer feel uncomfortable."
• "The representative on the phone was short in his responses and a bit impolite."
• "All the store assistants were huddled in little groups chatting in far corners of the store."

Product Availability and Pricing

Pros:

• "For the price I paid, for a RTX 3080ti, is a VERY good price."
• "Got what I wanted, got a free hdmi lead and free delivery."
• "Price wise, not too bad."

Cons:

• "Another item on display not available in the UK! Today it was an oven, last time a PC monitor.... If it's not in stock... Don't have it on display."
• "I have awarded 2⭐ out of 5 based on the criteria of product prices."
• "Bought 6 items in Exeter store, paid over £1400 and agreed on delivery date. It’s been 12 days that my delivery is changing without a word of sorry in it."
• "The 'we've got the lowest price' I found was wrong, as I found it over £10 cheaper on Amazon."
• "Very sad to see Curry's no longer well stocked. Items on display, such as printers, have to be ordered for collection."
• "Be aware of pricing, I went in for some printer ink but refused to pay their 'clearance' price of £75!!"
• "They proposed to me to buy a monitor, and told me to pay hundreds of pounds to place the order."

Online Shopping and Returns

Pros:

• "The replacement took a while to be acknowledged and arranged, but once it had, again, it was very swift, and actually was next day delivery."
• "I went online and was able to return the item and get a full refund without a problem."

Cons:

• "Beware if you buy online... I have not been able to pick up my item or get my money back."
• "Do not buy, you are never gonna get the item and you gonna need hours on the phone to get your money back."
• "The item does not arrive. Fake tracking number."
• "Extremely poor service. I went in to return an item that I bought for my son that cost nearly £400 and I was told by the 'returns' woman on the counter that I couldn't return it because it had been opened!!"
• "Useless and frustrating, bought a dishwasher in store, unpacked at home and there was a large dent in the side."
• "No after sales support! I purchased a fridge and dishwasher. The ice dispenser on my fridge broke within my 12 month warranty, after just 6 months, they wouldn't repair or replace."
• "They never seem to have stock of your item even though its displayed on the shop floor."