Three Crowns Reviews Summary

Service

Pros:

• "Service was good, great french waitress so nice to see somewhere with decent trained staff."
• "Staff were all so friendly and accommodating."
• "Beautiful Room, exemplary service."
• "Service was quick and efficient."
• "The staff were incredibly friendly and helpful."
• "We were served by the very polite and attentive Sarah. Lovely smile and gave great eye contact, fast serving and all round wonderful customer service."
• "Staff very friendly, excellent service."

Cons:

• "I had to ask for the drinks and the food, as they took ages to arrive."
• "Had to wait a long time for plates to be cleared and then had to prompt staff for dessert menu."
• "Staff pleasant but would benefit from being more attentive to guest needs."
• "Service at the bar not been appallingly slow and lacking in customer service, to the point of rudeness."
• "Service felt really slow but maybe we were tired and hungry the reception for the hotel rooms seemed to be permanently staffed rather than staff helping out around the pub."
• "Service was very poor - arrived early on after a long drive and we were greeted with a grunted reply by staff saying we were early and could not park in their car park."
• "Terrible service. We paid for a premium room and were treated like riff raff. No proper welcome. Serious mistakes. Inadequate communication. No senior staff. Rudeness."

Food

Pros:

• "The food was nothing short of excellent."
• "Food was great - especially the cheesecake with salted caramel."
• "The beef tasty and perfectly cooked."
• "Food cooked and presented to a very high standard."
• "Everything was incredibly fresh and beautifully presented. Absolutely delicious."
• "The food was really good. I had a delicious Italian salad (which is too small if you're really hungry), my wife enjoyed the harrissa and lime chicken which comes with a big portion of couscous."
• "The food amazing, best steak I've had in a while."

Cons:

• "The food menu was not inspiring - something and nothing really."
• "The £18 vegan mezze sharing board consisted of salad for not even one person, and hummus and baba ganoush that had absolutely no flavour whatsoever."
• "The big plate, tiny la de da food isn’t at all filling and doesn’t befit the high price charged."
• "Overpriced and unimaginative menu for veggies or vegans."
• "Cold Sunday lunch, watery gravy, barely roasted potatoes, pork with no crackling, creamed horseradish served with all meats, got pork instead of Turkey I ordered."
• "Portion sizes good but veg was a let down, cold and didn’t look that fresh."
• "His risotto wasn't very hot, was unremarkable, very little of it, with dried thyme instead of fresh."

Location & Atmosphere

Pros:

• "Its a great village and the pub is right near the center of it so a good location all round."
• "Lovely setting within a beautiful Dartmoor village."
• "This warm, cosy, atmospheric historic place."
• "You’re paying for the look of the pub which to be fair is lovely."
• "Great atmosphere, small but very nice rooms."
• "Chagford itself is very pleasant with a number of pubs, cafes and bistros to choose from."
• "Super nice friendly staff and very nice atmosphere."

Cons:

• "The only continuing issue is the thrumming of the air vents (conditioning) above the rooms along the north side, which though low level, is difficult to ignore."
• "It is a shame that the courtyard outside at the back is blighted by huge noise of hotel extractor fan ... far too loud ..."
• "Unfortunately the room we stayed in was right above the kitchen so was quiet noisy until the kitchen staff finished for the night."
• "It was is shame that the front bedrooms of the three crowns face the road, which meant a nosier than expected sleep."
• "It was a freezing day with snow and minus temperatures and the heating was off in the room for our check-in, so not a warm welcome."
• "Seated in conservatory at a somewhat sticky table hot as a greenhouse and definitely no 13th century ambience."
• "The rooms into the courtyard face into mr and mrs, friends and family, I witnessed a bloke getting dressed!"

Accommodation

Pros:

• "Beautiful Room, exemplary service."
• "Rooms lovely, service excellent in bar and restaurant."
• "Clean, comfortable, well-equipped rooms - the bathrobes were a nice touch!"
• "Where to begin, accommodation was very comfortable especially the bed."
• "Nice rooms and good food but mostly the lovely staff made this a memorable stay."
• "The rooms were just lovely and opening onto the courtyard for Indi was ideal."
• "Stayed here for a couple of nights in a superior room which was huge."

Cons:

• "Room clean and compact but shower blocked so would flood after 2-3 minutes."
• "Only down side was limited parking on-site."
• "General rooms are tiny with our bathroom definitely in need of real update despite high prices."
• "The only downside is the lack of parking on site but there is a cheap pay and display car park a few meters away."
• "Beware parking very very limited."
• "Parking can be an issue, you get a space with your name plate, but other guests decide to take your spot, very annoying."
• "Another downside was that our room was cold with no warmth in temperature nor decoration."

Staff & Customer Service

Pros:

• "Staff were all so friendly and accommodating."
• "The staff were exceptionally friendly and although we got missed for our order at breakfast, they were very helpful and gave us extra time on our check out."
• "The staff were incredibly friendly and helpful."
• "The staff friendly and responsive, and the pub well-appointed."
• "The staff were friendly, the service was excellent, and the food was outstanding."
• "Staff pleasant but would benefit from being more attentive to guest needs."
• "The staff were friendly and helpful."

Cons:

• "Service at the bar not been appallingly slow and lacking in customer service, to the point of rudeness."
• "Staff seemed sympathetic to issues but no meaningful solutions were offered."
• "But I’d say the waitress we were served by was really nosy and clearly passing all the information about what’s going on the table to the other stuff of the restaurant."
• "Service was very poor - arrived early on after a long drive and we were greeted with a grunted reply by staff saying we were early and could not park in their car park."
• "Terrible service. We paid for a premium room and were treated like riff raff. No proper welcome. Serious mistakes. Inadequate communication. No senior staff. Rudeness."
• "Manageress did her best to ignore us when we asked why we couldn’t be seated in a restaurant that was at half capacity."
• "Today was disappointing, the person taking our order to confirm you only had 2 choices of cake said 'well it is a Sunday' the lady serving the drinks handed over a coffee with a large portion of it in the saucer with no apology."