John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Sophisticated and supportive customer service at the Cardiff store."
• "The assistant Matt was incredibly helpful. He provided demonstrations of the product."
• "Sath member of staff was fantastic, he is very quick, lovely attitude, great services, very helpful and patient."
• "Ying greeted me with a warm and welcoming smile, instantly putting me at ease."
• "I wasn't looking forward to today shopping for a prom dress and all the accessories for my 12 year old daughter but John Lewis made my day a whole lot easier than I was expecting excellent shop with the most amazing friendly and helpful staff.... Thank you so much"
• "I was assisted by a Chinese girl, a member of staff. She was so helpful and polite."
• "All the staff were lovely however must say huge thanks to Ella who was extremely helpful."

Cons:

• "Bought 3 Jewelry Boxes displayed for £16 each. At the till I asked why the total was more then I thought, the shop assistant quite annoyed said to me that one was £20."
• "I was very unhappy about the way I was treated, I had 2 £25 pound gift cards to spend, the assistant said my cards were no valid, must have used them she said I knew they hadn't."
• "I was also scammed by my cashier who was refusing to apply the additional 20% off at the till for a cardigan."
• "Wanted to buy GHG Tongs no one there to help when I found someone she said she new nothing about the women who works on GHG had gone home she could not care less."
• "The manager, a JOHN, was possibly one of the rudest managers and workers I have ever met in my life."
• "Staff members at Bobbi Brown were very unhelpful, too busy looking at themselves in the mirrors and adjusting their make-up instead of helping a customer."
• "No staff to help... just point and say 'Over there' can't be bothered to attend to customers."

Store Layout & Accessibility

Pros:

• "The store itself is nicely set out, walkways are wide and easy to get around with wheelchairs and pushchairs."
• "Nice little coffee bar tucked away in the corner of 1st floor or bigger restaurant further up."
• "A really lovely multiple floored John Lewis. Easy access to all floors with lifts and for the more able escalators."
• "Lovely store! When visiting at Christmas especially, the attention to detail in decorations and layout is brilliant."
• "It’s lovely to visit John Lewis for Christmas shopping as it always looks lovely and the section with Christmas decorations is nice."
• "Cardiff City Centre landmark. Survived the recent cull of branches and seems to be doing well enough to be recruiting new staff."
• "Nice modern airy store with close proximity to the city centre."

Cons:

• "The item was out of stock with no date for stock delivery."
• "Fair choice of items to choose from, but why does John Lewis feel they can charge maximum retail price for their wares ??"
• "Major problems with 'The Place To Eat' however, table service was woeful."
• "The chocolate croissant was more like a sausage roll, completely inedible and rock hard."
• "However it is highly expensive stuff and the cafe is horrid from the food to the odd teal colour squares all over the windows making it feel claustrophobic."
• "The only thing that I've bought here is my record player, and the needle was broken."
• "For such a large store they don't seem to carry much of range in shoe sizes."

Product Range & Availability

Pros:

• "Good range, customer service, cafes, toilets, nicely presented. Mostly expensive, with the odd bargain."
• "They have massive selection of goods, especially ladies fashion, reduced to clear 50% off, some even more."
• "It’s great for presents as the selection is great that you can pick up something for everyone."
• "They do a nice variety of large screen TV's, and staff are very knowledgeable and readily available."
• "It’s also nice for furniture. The children’s section is really good too and caters for lots of different ages."
• "You can find every thing under one roof in John Lewis friendly staff and a rather large store."
• "A great variety of quality items can be purchased here."

Cons:

• "The restaurant bits are cool too, because you can gaze wistfully out the windows onto the Cardiff crowds."
• "Truly awful, worse than a motorway service station but similar prices, it's like they've given up."
• "Its still a let better than other retailers in Cardiff."
• "They say the fall of the department store is coming... with John Lewis, it's not difficult to see why."
• "Have visited many JLStores but OH DEAR!! What has happened in Cardiff?"
• "Shocking service at Foreign Exchange!. Don't keep sufficient stock of currency."
• "Seems it is necessary to even lock £10 sets of headphones to the shelf (no other store does) but there are no staff to unlock them for you."

Pricing & Value

Pros:

• "Not always the cheapest store but if you check around they can be cheapest on electrical and appliances, good warranties as well with a loyalty card."
• "Prices are competitive if not the best in the marketplace - especially if you get a 5 year warranty included in purchase."
• "Their electrical items usually come with a 2 year guarantee and they will dispose of the old one for a small fee."
• "Love shopping at JL. Competitive prices and great service."
• "Excellent choice and prices for quality merchandise, they sell everything from clothes, cookware, home wares, baggage, white goods, electricals, lighting, kids toys and clothes, pictures and so much more."
• "First thing always to mention regards to John Lewis is that it is a fairly pricey place however if you have the money and are intent on finding some high quality goods to either consume or decorate the place with John Lewis probably has something for you."
• "John Lewis are consistently charging £50.00 for Added Care insurance on cameras that fall below the £1,000 price mark, even though their insurance team have told them several times that it is £40.00."

Cons:

• "Fish/chips and mushy peas for 9.50 absolute rip-off with just a handful of chips in stainless steel container with mushy peas being served the same way."
• "I don't know how you can justify £4.25 for a measly slice of cake won't be going there again."
• "Awful Noise Cancelling. I have previously purchased Phillips NC headphones for less than half the price with far superior NC."
• "Shocking Service, item of clothing had clearly been Marked down in price on the barcode."
• "And may I say your coffee and cake prices are eye watering shame."
• "I used the John Lewis car park whilst visiting Cardiff, but it was impossible to find a pedestrian entrance to the car park once the store was closed."
• "Very poor customer service. I was in store at your Estee Lauder counter. The consultant was less than interested in attending to me."

Online & Delivery Services

Pros:

• "I ordered all my presents in one go and clicked buy at 6.45pm, everything was delivered the next morning before 10.00am to the recipients of gifts."
• "Click and collect’s available for online orders the back of the store, down some stairs or a lift."
• "Visit the store, at the far end of 'St. David's two' shopping centre in Cardiff, to browse the merchandise aisles - or order on-line, using their easy click-and-collect option."
• "I use this store for most purchases after using their online service at Xmas to order all my shopping."
• "Love shopping at John Lewis, its the place you always feel safe with your shopping and whatever you buy, you know you will have quality customer service to fit."