Sainsbury's Reviews Summary

Staff and Service

Pros:

• "The staff are super friendly and very helpful."
• "Many thanks to all the girls who have helped me this last 12months when my wife passed away."
• "The staff were all very friendly and helpful."
• "Staff friendly food arrived quickly chips and gravy piping hot."
• "Excellent staff! Really friendly. In particular the guy in the drinks aisle."
• "Friendly staff. Always able to get what I need - plus extras 😉."
• "The staff are excellent, really helpful."

Cons:

• "The Argos store staff need seriously retraining or just training in general."
• "The staff at Christmas 2022 were very incompetent and rude."
• "I encountered staff that were rude and more concerned with gossiping with their colleagues rather than assisting me, a shopper asking for help."
• "Very slow service to order, it seems every member of staff in the cafe are on a go slow."
• "Staff don't know where anything is."
• "Door security not wearing mask, I cannot see why they cannot wear a shield at least, unhelpfully staff."
• "Ok but staff could do with interacting with customers instead of talking to each other."

Store Layout and Cleanliness

Pros:

• "It's has been a while since I was last at Sainsbury's Monks Cross and I was surprisingly shocked at the changes made for the better."
• "The store at Monks Cross York is clean and well presented with free parking and a petrol station on site."
• "Much bigger store and huge range of things. Quality is high and prices are pretty good."
• "Large, airy supermarket with a really good range of food products and homewares."
• "A lovely big store, wide aisles."
• "Clean tidy, good range of products including plants, electrical, kitchen equipment."
• "Very open spacious and clean."

Cons:

• "Looking dated inside maybe needs some interior design updates."
• "The store just lacked any ‘warmth’."
• "Nightmare isn't strong enough. They're reorganising it without any thought."
• "The public toilets are unpleasant and aren't very clean."
• "The drains at the front of store absolutely stink and the hedge and perimeter bushes next to the bus shelter make it extremely difficult for pedestrians, especially wheelchair users and people with prams."
• "It really is a superstore not only Saintsbury but Argos and Habitat are housed in store... very little evidence of mask wearing distancing or sanitizing."
• "Their shelves were not well stocked today."

Product Availability and Pricing

Pros:

• "If you buy Sainsbury's own products they are very competitive."
• "Shelves fully stocked and priced reasonably."
• "Great supermarket, fantastic selection of food with good dates on."
• "They have an excellent cafe where the food is of very good quality served on warm plates."
• "Good selection of things. Has Habitat and Argos within store."
• "Fantastic wine offers really great prices."
• "The new Nectar prices were really good, and on things that I actually buy."

Cons:

• "Over all low stock levels empty shelves."
• "Unfortunately, after 6 pm on most weekdays and weekends there is a very limited selection of fruit and vegetables."
• "Even the pasta shelves were fairly sparse."
• "Never enough tills open in Sainsburys - I mean it's only Saturday afternoon leading up to Christmas after all."
• "Price's bit higher than some other stores."
• "Very poor display of main stream items- no tins of peas, baked beans etc."
• "Oh Sainsburys, your meal deals used to be the best but then you changed. Now they're just plain bad."

Customer Experience

Pros:

• "Had lunch with the kids in the cafe. Really enjoyed it."
• "It's always a pleasure to shop at Sainsbury whether in store or at the pumps the staff are always happy to serve you and pass the time of day."
• "Took my wife and kids for dinner in cafe food is fantastic."
• "Called in today and went into the cafe we both had the bigger breakfast, most impressed proper sausage, mushroom, eggs, beans, tomato, and toast. the price was very good."
• "Everything you need. Friendly staff, tidy store, well stocked."
• "The staff are exceptional, they keep their distance and do everything they can to make you feel safe."
• "Very pleasant person delivered our shopping. Good communication & customer service skills+++."

Cons:

• "They no longer allow couples to shop together."
• "Queues at tills were long when I was there."
• "Went to collect from argos decided to have lunch at the cafe wish we hadn't ordered a vegetable lasagne and ham egg n chips when it came they were both tepid at best."
• "It took 25 minutes to get served as there were only 4 tills open despite it being a busy Sunday lunchtime."
• "In the cafe for lunch. Shocking that you cant now get a pot of tea - instead its a large mug."
• "Not enough old-fashioned checkouts and long queue at self-service."
• "Don't bother visiting the cafe. Never mind it looks like a staff canteen."