A Wilson Estates Reviews Summary

Customer Service

Pros:

• "The team are very professional offering good solid expert advice."
• "Sarah was always on hand to keep us up to date with the process of the purchase."
• "They were polite, friendly, professional and nothing was too much trouble from start to finish."
• "I was provided with a detailed inspection report along with photos which I must admit was very reassuring."
• "Caroline and staff were very positive and really impressed us with their belief in selling our property."
• "Adele and her team are a fantastic bunch of people. All very competent and go above and beyond to perform their duties."
• "Lucy in particular is efficient, chatty and keeps in regular contact."
• "Nothing was too much trouble for them. I would definitely recommend to family and friends."

Cons:

• "DO NOT USE. Worst estate agent I have dealt with in YEARS."
• "Left us 3 weeks without heating and hot water. No communication from them and I have emailed several times only replies I got were unhelpful and vague."
• "Had a very bad experience with this company. I think they’ve given it out to someone else without even giving me the opportunity to have view whether I like it or not."
• "I have never had that experience with outgoing emails but hey, I'm not very technical so it could be the case, but should this not be checked just in case."
• "Absolutely appalling. Left us 3 weeks without heating and hot water. No communication from them."
• "I was extremely happy with the service given to me by all staff at A Wilson Estate Agents. I came to them after being badly let down by another Estate Agents."
• "DO NOT USE A.Wilsons to look after your rental properties, unless your ok with getting your property trashed by tenants."
• "I would definitely recommend to family and friends."

Communication

Pros:

• "I was particularly impressed with A Wilson Estates Ltd communication. I was always able to get in touch with our agent."
• "Communication is second to none. I have been kept fully updated with viewings, moving in dates along with any other queries."
• "The property has had a recent inspection in which I was provided with a detailed inspection report along with photos."
• "Adele and her team were very accommodating, helping us to chase up loose ends where our own estate agent failed us."
• "We found out perfect rented home through A Wilson. The team are easy to contact and the turn around for us getting keys was much quicker than expected."
• "They have been great keeping me update with information and have ensured the process runs smoothly."
• "They kept us continually in the loop regarding any issues and progress reports, and were very reassuring at all times."
• "This estate agent comes highly recommended!"

Cons:

• "Called on the day the house was advertised, was told I need to speak to an advisor to get AIP before I can view. A whole 8 days passed so I chased up."
• "I ring A Wilson Estates, to see what's going on.. Their reply was 'Has noday told you, the landlord agreed on private rental over the weekend'."
• "Had us stressed and wasted our time past the day we were meant to move in (Costing us more money)."
• "I have never had that experience with outgoing emails but hey, I'm not very technical so it could be the case, but should this not be checked just in case."
• "They kept me in the loop the whole 6 months. The sale has now gone through with sighs of relief all round."
• "The staff were really friendly, professional and helped things move along when required."
• "I feel very upset and disheartened that I wasn't even made aware of this. Very poor communication. Very Unprofessional."
• "I turned up to the viewing with nobody there. I ring A Wilson Estates, to see what's going on."

Professionalism

Pros:

• "They are a professional and reliable estate agent, and we would highly recommend them to anyone looking to buy or sell a property."
• "The whole team were absolutely amazing with our recent purchase from start to finish."
• "My partner and I are due to complete on our house purchase tomorrow morning. A Wilson Estates have been incredibly helpful throughout the entire process."
• "A Wilson estate agents The outstanding team have look after my property from start to the present."
• "Thank you so much for selling our home so quickly, didn’t expect 4 hours, brilliant."
• "Everyone I've dealt with has just been lovely. Reasonable fees and links to local solicitors for the sales and purchases."
• "We sold our house within the week with A Wilson who are very professional and friendly."
• "I would definitely recommend to family and friends."

Cons:

• "Worst estate agent I have dealt with in YEARS. Had us stressed and wasted our time past the day we were meant to move in."
• "Absolutely appalling. Left us 3 weeks without heating and hot water. No communication from them."
• "We paid a holding deposit for a flat and mid background checks they put an AD out for the same flat and started looking for more tenants with our holding fee in their accounts."
• "I feel very upset and disheartened that I wasn't even made aware of this. Very poor communication. Very Unprofessional."
• "I was extremely happy with the service given to me by all staff at A Wilson Estate Agents. I came to them after being badly let down by another Estate Agents."
• "Last tennat didn’t pay rent for 12 months and A.Wilson’s were less than helpful."
• "I had a viewing booked for 11/01/22 for a rental property. I booked this on the 05/01/22. Booked time off work so I could attend the block viewings I was told would be happening. I turned up to the viewing with nobody there."
• "I would definitely recommend to family and friends."