Stirling Ackroyd Estate Agents Reviews Summary

Customer Service

Pros:

• "Couldn’t of asked for a better service!!"
• "Maxine & Brian were behind the scenes like Guardian Angels handling the financial arrangements."
• "Katie & Nadine, have done an excellent job, keeping me informed with all viewings etc, they have been exceptionally professional from start to finish."
• "Terry the manager was also incredibly helpful!"
• "Callum, Katie and their team provided us with great service and support in finding our new home."
• "The communication was amazing."
• "Both Katie and James were very helpful in resolving them."

Cons:

• "She cannot unarchive a document..."
• "Total disregard of our feelings as we had not long lost our mother."
• "It seems that if you are not 'there sort of people' they will continue to Move the goal posts until you give up."
• "Worst in the area I guess, literally took me two and a half months to speak to someone with regards to the property I rented through them."
• "A lot of our issues were actually never sorted throughout the whole year."
• "We spent a lot of time chasing up any problems we had by ringing and sending a lot of emails, these emails weren’t answered for maybe days or weeks or either not at all and the staff were rude on the phone when we called."
• "Acts as post masters, not allowing any access to landlord and you will be in dark what landlord actually is conveying."

Professionalism

Pros:

• "They recommended a solicitor who has been amazing."
• "Everyone in the team was very polite and considerate."
• "Everyone was very professional, helpful and pro-active."
• "She made sure we were well informed every step of the way."
• "Really good service in selling my property."
• "Exceptional team, from the initial meeting to closing."
• "During all these years I have experienced consistent professional and very efficient service."

Cons:

• "Nadine doesn’t know to use a computer, sending emails with nonsense requests like you forgot to include the page 1 from the contract which was nothing to complete just a page that they have it standard."
• "Lost our time, delaying, they treat you like you’re owning them something..."
• "We had a terrible experience with Townsend firstly they refused to let us view a property unless we 'Proved' we could afford it."
• "Had horrible experience with Marc, not at all helpful and comes with Zero empathy, just acts for landlords benefit."
• "When we went to check on the property they had left it unlocked, lights left on and carpets pulled up."
• "They even held out until we dropped the price further as they wanted us to carry out some work for Damp."
• "Would never recommend this Company. Unprofessional and total lack of respect."

Support and Responsiveness

Pros:

• "Katie D'Imperio found a new tenant to my flat within a few days and she provided excellent support."
• "They always regularly update me on the progress of any situation."
• "We were also impressed with Stirling Ackroyd as a whole compared to other estate agents that we had previously dealt with, they have a very honest, upfront approach which is very refreshing!"
• "Absolutely fantastic service from Joe from beginning to end, very reliable and attentive; he always went the extra mile to get any queries answered."
• "Joe & Terry were outstanding in keeping a cool lid on a very stressful life event buying a home."
• "Always a pleasure doing business with these guys, Townends Sunbury amazing team especially Katie & Nadine."
• "I recently dealt with Katie and Callum who were both very friendly and professional in helping me find a 2 bedroom rented accommodation in Feltham."

Cons:

• "We sold our late parents home with Townsends and the process was so upsetting and stressful."
• "We were now getting slightly frustrated at the number of viewings for which we simply didn’t hear from Townends with any feedback."
• "Property Management side is terrible to say the least. Had horrible experience with Marc, not at all helpful and comes with Zero empathy."
• "They assured us it was not a builder buying the property as we believed it was. So we allowed the sale to continued. which took 7 months to finalise."
• "Unfortunately I was lied to by a sales person at this branch."
• "All together avoid this rubbish agency at any costs. I have found OpenRent much much better."
• "We finally had enough towards the end of April & had no option but to pull out (as we had no onwards to move into!)."