Philip James Property Management Reviews Summary

Deposit Return and Financial Disputes

Pros:

• "We have rented our flat out with Philip James since 2011 and have always been very well looked after."
• "Philip James have been looking after my property for 3 years and I have nothing bad to say about this firm."
• "My tenants recently renewed their tenancy for a further 12 months... Thank you Danielle."

Cons:

• "Moved out of a rented apartment in August and STILL have not received deposit back (over £1000)."
• "Charging tenants and cutting deposits 650 pounds out of 1005 where the house was in a better state as earlier."
• "Been nearly a month since agreeing deductions to deposits and still have not received the deposit back."
• "It took me 3 months to get my deposit back after disputing their charges."
• "In total it took 3 months for my deposit to be returned to me which I have only just received now in January 2023."

Maintenance and Repair Issues

Pros:

• "Having experienced many issues with out flat throughout lockdown, we have been generally very pleased with how quickly and effectively the team at Philip James have responded and resolved our issues."
• "I've recently moved into a property manged by Phillip James... however a member of the maintenance team (Hannah Metcalf​) has been amazing."

Cons:

• "We requested multiple times to have work done on the property we were renting as it was riddled with damp and mould, all requests were ignored!"
• "...the shower to be resealed and some tiles replaced which I paid... 6 months later I got a request for the same repair."
• "...reported issues with the hot water via call as soon as we moved in. The boiler was not working, and it took them weeks to replace it."
• "...to this day they have failed to fix the issues. When we emailed them we would get an automatically generated response or some excuses and be ignored."

Customer Service and Communication

Pros:

• "First property I’ve rented where the agents actually care about the tenants... Thanks to Nick for all his help - made it so easy and virtually stress free."
• "Excellent friendly service, Lois has been extremely helpful especially at putting my mind at ease when my tenant fell into arrears."

Cons:

• "Bad customer service absolutely bad! Laura don’t pick up her calls nor her emails."
• "They don’t answer phone calls, and when we do get somewhere (applying for a flat) they go radio silent and ignore all emails."
• "Ignorance is at the heart of their company values it seems. Enquired about 4 flats this last few weeks and had zero acknowledgement."
• "Everything about this estate agency is terrible. They lack any sophistication or efficiency. It exhausts me to have to pursue them all the time for things."
• "Very hard to reach these agents. Even when asking another department for help, it seems futile as they do not answer calls."