Buckley Frayne Reviews Summary

Customer Service

Pros:

• "His timely responses to all of my questions gave me peace of mind."
• "They were quick to book an appointment for us the view the flat and answered any questions we had promptly."
• "Christian was very helpful throughout the whole process, he was quick to respond to queries and had excellent communication with us."
• "Responded quickly to emails and sent clear communications."
• "Communication has been very speedy and and all of my queries have been answered in full throughout the process."
• "Every email was answered promptly, which made us feel very glad that we chose this agency!"
• "Always got the reply from her within the same day."

Cons:

• "The agent tried for two weeks to extort a substantial amount of the deposit from her for items either not listed in the inventory or for cleaning inside a boiler cupboard which had never been opened."
• "Avoid at all costs, these guys are absolute con artists."
• "Be careful when dealing with them because they haven’t credibility."
• "Very bad service. I took a day off to see a flat, when I arrived nobody was there."
• "Cannot highly recommend using Buckley Frayne as an Estate Agent."
• "Most times I've reached out as a renter, I got no response or an unhelpful one."
• "Not the worst leasing company, but for a company that boasts customer service above all, they definitely don't show that in day to day activities."

Property Management

Pros:

• "Sam Evans was great he went above and beyond helping us get our move into a new flat sorted in a short turnaround period."
• "The property was left immaculate and we really appreciate Sam ensuring the finishing touches would be completed for us of new carpets and a fresh paint."
• "Any work that needs doing is done immediately, and any costs are fully explained prior."
• "Upon move-in the flat was clean, tidy and ready for us moving in."
• "Super quick in finding good quality new tenants, very responsive to any email and queries, rent is never paid late."
• "The property was inspected quarterly and any extra work that was noticed would be quickly sorted even if we hadn't mentioned it."
• "If something would break down they would fix it pretty much next day."

Cons:

• "We initially entered a property that wasn’t in great condition from the previous tenants."
• "We also had a lot of soot stain on the walls as our extraction fan was weirdly designed so that all the smoke would blow back into the apartment."
• "They told me that if I wanted to stay, I would still have to totally move out for a week as it would be a new tenancy and a cleaning team would be coming."
• "Another £50 was added to the bill to ‘resale the bathroom’."
• "Another £50 was added to the bill as ‘checkout fees’."
• "A few days later we received his email charging us £55 for ‘a light cleaning’ with pictures of microscopic dust particles."

Staff and Agents

Pros:

• "Chloe went out of her way to request a rolling contract if we had any difficulties in securing another flat."
• "Me and my 2 friends have recently rented a property through Buckley Frayne and cannot recommend them any higher. Our agent Megan, was extremely welcoming, attentive, friendly and always went above and beyond with any of our requests or needs."
• "Highly recommended. Special thanks to Chloe Jones & Megan Ormiston."
• "I would happily recommend BuckleyFrayne to my friends and family or to any future renters!"
• "Megan has been amazing throughout our tenancy from start to finish and has always being super helpful and friendly."
• "Ami-Leigh for making our experience so easy and helping us with the applications and explaining everything fully to us."
• "Amileigh helped us all the way through without any sign of hesitation even though we had somewhat of a special case."

Cons:

• "Only negative side is that each year we had to pay 50£ renewal fee which was strange to us."
• "This young person was very well spoken and well presented, however showed no people skills and no patience."