Reeds Rains Estate Agents Didsbury Reviews Summary

Customer Service

Pros:

• "They maintained a strong communication link between both solicitors, the buyers and me."
• "The team at Reeds Rains (including Elly, Greg, and Connor) could not have been any more supportive, responsive, and flexible through this process."
• "She kept us fully updated throughout the whole transaction and proved to be very proactive and approachable with any queries we had, even ensuring any issues were resolved outside of her working day."
• "Any problems we ever had, even in buying our next property, she was willing to advise and smooth things."
• "Special thanks to Joe for his professionalism, friendliness, and prompt communication."
• "Professional, friendly and above all, they kept me informed at all times throughout the process."
• "All the staff members are very caring and incredibly easy to talk to, fabulous support throughout the whole process and kept me in the loop every step of the way."

Cons:

• "Absolutely vile to deal with they have allowed us to live in poor conditions and have done absolutely nothing regarding the safety of the property."
• "Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement."
• "Tried to call emergency out of hours contact to get it sorted but they're busy at the moment."
• "Despite repeated requests to change the locks, even after the property was broken into and robbed April 2017, they still ignore us."
• "Very poor customer service, booked viewing to buy a house. Me and my family arrived 10min earlier then the actual appointment time."
• "There were communication problems at every stage."
• "Appalling customer service. We tried repeatedly to book a viewing of a property... we were never contacted."

Property Management

Pros:

• "Greg and Ryan provided an excellent tenant find service - the flat was only empty for a week, and was most impressed with the communication and efficiency from the guys during the whole process."
• "As customer service goes the team at Reeds Rains are tip top - it’s a testament to traditional customer service that we’ve lost in this day and age so it’s really refreshing they’ve been so good."
• "Reeds Rains Estate Agents are the best agents to deal with at the time of buying or selling the property because they are the expert to save the time and hassle as the team has good Negotiation Skills and Property Market Knowledge."
• "Reeds Rains were extremely efficient in finding me tenants for a rented property when the market was quite weak."
• "Reeds Rains have been managing a rental property for me since December 2014 and the service has been fantastic."
• "Having been a landlord for many years I thought I would try Reeds Rains Didsbury to advertise my property and can honestly say that Gregg and the lettings team at have shown a professional and swift approach in letting my property."
• "I would highly recommend Reeds Rains to anyone of my friends and business colleagues who are looking to buy or sell."

Cons:

• "When we moved in to our FURNISHED rental property July 2016, the washing machine was missing... Took them over a month to supply us with a new washer."
• "Despite being informed on numerous occasions, nothing was done about the black mould in the property."
• "Appalling service from Reeds Rains generally, especially given they knew we were moving in 3 weeks in advance and now we have no heating and constant water supply, worst experience moving into a property so far."
• "But after moving in, there's no heating to the property and an issue that had been known about 3 weeks prior to moving in has not been fixed yet resulting in the mains water being turned off."
• "The list of failures and shortcomings include, but are by no means limited to: Took two months to gain access to my own mailbox."
• "Then the icing was forcing a viewing with 8 people from different households completely ignoring government guidelines."
• "Very poor service... I Rent one apartment for 650 pound... After 1 week i pay agency fees, they ask me 700... The agenti are very gently before you sign the contract....After Will be rude..."

Sales Experience

Pros:

• "A big thank you to everyone at Reeds Rains Didsbury who helped in our recent house purchase."
• "Buying your first house is never simple or easy but the timely responses and support through the process were appreciated."
• "The sale went through extremely quickly and, on their advice, at a higher price than we had anticipated."
• "They were very knowledgeable of the area and were very patient and helpful, answering all of my questions and explaining the selling process comprehensively."
• "We experienced a few obstacles along the way, however David remained optimistic, positive and very supportive."
• "Bought our home through Reeds Rains Didsbury in January... Kimberley and her team did everything to make the process as smooth as possible."
• "The process, from initial instruction to accepting an offer was so swift."

Cons:

• "AVOID AT ALL COSTS. I had an offer accepted on the proviso that the house was off the market."
• "It has been a week since completion and Reeds Rains have not so much as sent a card wishing my mum well in her new home, why would they? They have their commission now!"
• "It would not surprise me to find out someone at Reeds Rains is best buddies or old school friends with one of the buyers."
• "Absolutely horrific experience! My moving in date kept changing. Due to a fast turnover from tenants the house was unfit to move in to!"
• "The staff seemed to ONLY be in the buyer's corner instead of treating my mother like the customer."
• "Be warned - if you are a renter and book a viewing, be sure to check that they haven't let the property from underneath you before you put yourself out."
• "Wouldn't recommend to anyone for lettings. We've moved into our property 3 months ago, it hadn't been properly cleaned and the dishwasher was broken."