Foxtons Richmond and Twickenham Estate Agents Reviews Summary

Customer Service

Pros:

• "Oscar was available to talk to, discuss my options and showed empathy for my circumstances."
• "Dealt with Mr Manu Khanna throughout our transaction Polite, professional, courteous."
• "I would specially like to recognise the extra mile, professionalism and highly positive attitude of Oscar Pearson."
• "Proactive and enthusiastic service, really dedicated to helping us find a suitable rental."
• "The whole team were very professional and courteous, and importantly very proactive, handling the full process with the utmost professionalism."
• "Manu khan at foxtons has been the reason why our deal went through, professional and hardworking gentleman."
• "He followed up to ensure that our preferences were met and communicated frequently and with the utmost of helpfulness."

Cons:

• "Never ever trust the Foxton team. Nearly one year after I requested to refund of £500 which I paid for purchasing a flat, and still I haven't gotten my money back."
• "I strongly don't recommend them, based only on the attitude working there."
• "Please run away from Foxton. The postcode of the property is TW13 5AF."
• "Please avoid this agency at all cost."
• "Foxtons are full of liers and don't trust a single word they tell you when you are buying."
• "Bad representative of your already, let’s be honest, not loved brand."
• "Very poor customer service. Not the first time I have tried to view a property to let through this office and every time they either never get back to me on my enquiry or many days later when it is too late."

Communication

Pros:

• "I was looking for a new property to rent in Teddington, Faid was fantastic through the whole process, excellent communication and extremely helpful and patient."
• "Harry showed real compassion and I felt safe that unlike the rest he was going to really try and get me any place that I applied for."
• "Many thanks to Adam and Michael at Foxtons! I recently bought a house through them, and their friendly, helpful, honest, and professional manner made the whole process so much easier."
• "Oli was really great at communicating and I really could not have asked for more from him."
• "Shanice and Louis at Foxtons did an amazing job and helped me to rent the property. Very good services provided by the company, they’re very professional and we had great communication throughout."
• "Easy to get hold of, and quick responses."
• "Always communicating, always responsive, never pushing."

Cons:

• "Been 4.5 weeks, still waiting for Foxtons to complete all formalities. I am having to keep calling them everyday, to get things moving, and when you call them the arrogance on display with some of the agents is hard to believe."
• "I have sent emails which get ignored, I have called and been neglected."
• "A lady called Lauren Manuel came to the property as policy stated they have to check all managed properties every year, so far she said she would call us back as she saw the problem but we have had no communication at all with anyone since."
• "I have booked a valuation for my property... I waited for 15 mins for Foxtons representatives to show up... I will never use them again."
• "Please be very aware before renting with Foxtons. Do not use this agents as they do not care about their tenants."
• "Been 3.5 weeks after completion, and I have chased them at least 15 times (on phone & email) but it is yet to be handed over to me (new owner)."
• "How they have 4.8 is beyond me. Dreadful experience of Oliver this afternoon."

Professionalism

Pros:

• "We have recently purchased a property through Foxtons Twickenham. Debora Abreu has been outstandingly professional and helpful at all times."
• "The service we have received has been exceptional, he really has gone above and beyond and not only found us our dream property but made the whole process as straight forward as possible."
• "Fortunately, with Manu's help, the deal was finally done."
• "Their use of technology also made the whole process much simpler."
• "Overall they are definitely the agents I would personally use and recommend when/if we need to search for properties again."
• "He also showed great respect for his colleagues and roles, a quality that I greatly appreciated."
• "He didn't treat us like just another client; he treated us like friends."

Cons:

• "I know all agents in this area are busy, but they have just forgotten what customer service and treating people with respect is all about."
• "No company can go as low as Foxtons can go."
• "Steer clear if you can."