Dexters Twickenham Estate Agents Reviews Summary

Customer Service

Pros:

• "Alfie and Tom at the Twickenham office have been very proactive and efficient throughout the process."
• "Charlie was always so helpful and professional and extremely thorough."
• "Both Claire and Nina were extremely supportive and helpful."
• "Dexters have also been brilliant at providing excellent customer service."
• "They kept me informed throughout the whole process and if I ever had a query they responded immediately."
• "Once our offer was accepted, we were impressed with how professional and responsive you've been."
• "Dexters Twickenham were amazing at providing a fantastic customer experience."

Cons:

• "Didn't sell just wasted our time."
• "We survived an initial round of disappointment as the property did not get anywhere close (within 5%) to the listed price."
• "Wouldn't recommend. Spam your emails with promises that they can sell your property."

Professionalism

Pros:

• "They are the nicest agency I have every worked with, and I would trust them implicitly with any future business."
• "Eloisa Williams is definitely among the best letting agents I've ever worked with, not only her professionalism and experience to help me find right tenants in a very short time frame, also her kindness and super responsiveness on all my inquiries."
• "Extremely happy with the service and professionalism shown by Dexters; they sold our house at the top end of our expectations (which was significantly more than pitched by others) with very little fuss."
• "Very smooth and efficient service for finding a home to rent and moving in."
• "The lettings team at Dexters Twickenham, led by Tom, have done a very professional job."
• "Charlie from the Dexters Twickenham office is an exceptional professional property practitioner."
• "Nitesh's professionalism and dedication were evident at every step."

Cons:

• "We survived an initial round of disappointment as the property did not get anywhere close (within 5%) to the listed price."

Efficiency

Pros:

• "Professional and efficient. We had two days to get all paper work sorted and references checked as we had to move out of our flat, and Alfie was super efficient and responsive so we managed to get everything sorted and moved into our rental yesterday."
• "Finding a flat in London this year was extremely difficult, but our agent Taylor went above and beyond to help us secure a property."
• "Taylor McNeil - sorted out all the paperwork for my new flat in 1 week, couldn't believe how easy and fast the whole process was!"
• "Can’t thank Dexters in Twickenham enough for finding new tenants for my property in double quick time, helping to tie up loose ends and assisting with remedial works."
• "They let our property within 48 hours, and have been extraordinarily attentive ever since."
• "Everything was handled smoothly, which must be testimony to their efficiency in managing what can be a complicated process."
• "The process was incredibly quick and efficient, which made the entire experience stress-free."

Cons:

• "We survived an initial round of disappointment as the property did not get anywhere close (within 5%) to the listed price."

Communication

Pros:

• "Claire in the Twickenham office was great, really good at communicating and always very straightforward."
• "Nina was also excellent, liaising between people in the chain and making the whole thing run as smoothly as it could."
• "We were kept fully informed and updated with viewing timings and cancellations."
• "It is a fantastic experience to find a rent property in Twickenham with Dexters."
• "Your knowledge about the property was fantastic and it was clear you did everything you could to accommodate us."
• "Always available to speak when ever needed and explained the renting market really well."
• "We were super delighted to work with Dexters and personally with Taylor. He has provided us a lot of useful information which was crucial to get to know the market and local practices and his knowledge of all properties was extremely deep and wide."

Cons:

• "We survived an initial round of disappointment as the property did not get anywhere close (within 5%) to the listed price."