Dexters St Margarets Estate Agents Reviews Summary

Customer Service

Pros:

• "Natalie who has been our main contact throughout has been extremely professional, understanding, responsive and super helpful."
• "Samantha has been amazing! She is highly responsive, works hard to negotiate the best deal for all parties and goes above and beyond to be friendly and personable."
• "Communication has been quick and every query answered."
• "Lauren is particular was helpful and professional and was really good about staying in touch and keeping us updated when potential properties became available."
• "She has always responded to my emails very quickly."
• "The team really does go the extra mile, and I had every confidence that my property was always a priority for them."
• "Danielle had been our main point of contact and been excellent at keeping us informed and talking to the seller on our behalf."

Cons:

• "Definitely not happy with the letting management side of the business when I saw the state of the property after letting it out for 6 years through Dexters and am still waiting for a response from them to the questions raised when the tenants moved out and have still not received the termination report that should have been sent to me."
• "It took at least a day for them to review any document and every back and forth required help from Dexters anyway."
• "Frustrating element (not Sam’s fault) is that for a bizarre reason these agents don’t text on mobile or WhatsApp - they only do email."
• "However, today I called Dexters St Margarets to view a property and the agent said that there was no point in viewing because we only had a 10% deposit and we wouldn't get it."
• "The Lettings Hub was hard to reach over the phone."

Professionalism

Pros:

• "Really happy with the treatment, support and professionalism."
• "They have excellent local knowledge and made the effort to really understand the apartment."
• "I highly recommend Megan Duncan-Spink from St. Margaret."
• "Very helpful and friendly service and I would highly recommend them to anyone who is in search for accommodation."
• "Nancy helped us secure a great sale price for our property, and her team - particularly Danielle and Emily kept us well informed throughout the whole process."
• "Both Stevie and Janine mitigated any negotiating wobbles along the way to ensure the deal got done."
• "Dexters achieved the best possible outcome for us in subsequent negotiations with the downward chain."

Cons:

• "They were not the cheapest agent we looked at, but we really felt the price was justified by both the excellent service we got and the sale price we achieved for our house."
• "Was not too happy with the firm of solicitors recommended."

Responsiveness

Pros:

• "He is very responsive and helpful."
• "Personalised and friendly service and advice."
• "She constantly kept us up to date with proceedings and helped iron out any small issues that came up along the way."
• "Samantha is extremely professional at her job. At the same time, she is a warm person and although we were in Turkey, we had absolutely no problem communicating."
• "Highly recommend."
• "Highly recommend Dexters."
• "She made it all seem effortless and we couldn't be more appreciative of her and Dexter's service."

Cons:

• "Definitely not happy with the letting management side of the business when I saw the state of the property after letting it out for 6 years through Dexters and am still waiting for a response from them to the questions raised when the tenants moved out and have still not received the termination report that should have been sent to me."