Address: 122 Heath Rd, Strawberry Hill, Twickenham TW1 4BW, United Kingdom
Phone: +442087442111
Rating: 4.9
based on 386 reviews.
Customer Service
Pros:
"The team is always responsive and helpful towards the needs of the apartment."
"Received quick responses, kept upto date on the property at all times."
"Very pleased with Chase Buchanan on Heath Road, Twickenham. Nathan helped us secure a property and was brilliant throughout the whole process."
"Emma in particular has been great- incredibly professional, friendly and easily contactable."
"He was welcoming and professional throughout, always responding to emails and queries promptly."
"Louis has answered all of our questions quickly and clearly."
"They provided excellent service by answering many questions."
Cons:
"Please, please think twice before deciding to rent a property from Chase Buchanan, Twickenham!"
"I would not recommend unless you are prepared to be rushed with no proper customer service and want to deal with a company who just care about their sales and hitting their targets."
"Dear future tenants, please beware of the scamming scheme that you are about to get yourselves involved with."
"I would not recommend this agency based on mine and our friends experiences."
"The agent in charged disappeared last 30 minutes before the meeting even we have confirmed few days ago."
"After applying to a viewing for a flat online they sent me a video of the properties I asked to view, and I was told that I had only 30 minutes to decide from the video and my offer must be more than what it was advertised for."
"And now - after the checkout report, I am asked to pay £100 for a toilet seat replacement, which surpassingly is not even described on the check out report."
Professionalism
Pros:
"Mr Nathaniel Nartey was professional, knowledgeable and supportive in our search for an investment property."
"He went above and beyond to make sure the whole process of renting a new property went smoothly."
"Very professional agency and would highly recommend working with Nathan who dealt with matters promptly and was very clear and concise on feedback."
"His service was always professional and he is very pro active."
"Nathaniel was very professional, efficient and honest."
"Louis Dunn provided top tier service as an estate agent."
"He was very professional, friendly and informative."
Cons:
"I moved in on 15th of December 2020 and the studio wasn’t clean and the condition of it was fairly questionable."
"Be prepared when you give an offer. The property will be refreshed on the exceeded price offered on the advertising links for example one property went from £1600 to £1700 after viewings on zoopla and right move."
"Agency set up viewings just to bump up the price for properties which are being let."
"The reason I’m giving 4 stars is because the referencing process is crazy and this seems to be the norm to have to expose yourself in this industry."
"Their failure to charge me at the first attempt leads me to understand why they tried to unlawfully charge me nearly £400 at my check out."
"I was asked whether I have any interest in resigning my contract for a third time as I have two months left on my contract. I say no and the property is put on the market."
"The inventory report from that day does state that the property is not clean and therefore I am not required to complete a professional cleanup at my check out."
Agent Performance
Pros:
"Jack, who's consistently been in touch with the landlord and ourselves throughout the whole process of us renting the place."
"Roman from Chase Buchanan has been so helpful since I’ve began my search. He also has a very personable approach to dealing with people which makes it easy when searching for a new home."
"Louis was definitely the best and most friendly person to help us."
"They're an expert in this field and always patient, energetic and knowledgeable every step of the way."
"Lorenc is the best agent that I ever met. He is always responsive and helpful."
"Nathan went above and beyond to secure a property for us."
"Louis was a real asset to your company."
Cons:
"Using your offer as a guarantee, to get more viewings and trying to bump up the price to them being told the new views need to offer more as someone has offered the advertising price."
"On 6th of February 2021 I have emailed the current concierge of Chase Buchanan... Fast forward 20 months - 15th of October 2022 I was asked whether I have any interest in resigning my contract for a third time."
"In his absence, his team were also extremely competent and in particular Lewis who always followed through and kept me updated."
"He’s very motivated and has great knowledge and always happy to help !!"
"He helps me to find a good property and helped me to ensure everything is fine, very professional and informative."
"He’s explained every single step of the way and has been the most patient and helpful agent we’ve ever worked with."
"He took the time to answer all my questions and provided me with useful information that helped me make an informed decision."