Zizzi - Cardiff St David's Reviews Summary

Food Quality

Pros:

• "Delicious, filling food. Modern menu and the staff was very friendly."
• "The food was hot, Delicious and of excellent quality."
• "The prawns were succulent and cooked to perfection, the accompanying garlic sauce was delicious."
• "Great quality food and a good atmosphere which made the celebratory meal perfect."
• "Both desserts were light, refreshing, and a perfect end to a perfect meal."
• "Really cool and well presented dishes. You would enjoy it as it's very tasty."
• "The food was amazing i loved it!"

Cons:

• "As a vegetarian with a nut allergy I can only get a boring margherita pizza."
• "Disappointing. Chicken and white wine sauce was cold chicken in butter."
• "The food was disgusting, table with dirty dishes next to us."
• "Food was average at best i.e cheese fondue was like packet white sauce, bland carbonara, prawn linguine and sea bass fillet."
• "Her calzone had very little filling, mainly just bread."
• "The food was very bland and stale. The pasta had no taste and felt like just boiled pasta with plain tomato sauce."
• "The cheese on the pizza was also unevenly melted and was very little, with big patches of empty spaces."

Service

Pros:

• "I messed up our dessert order but the guy sorted it out for us with no quibble - considering it wasn't their fault he needn't have done."
• "One of the waitresses me and my friend had was so lovely she was respectful and really helpful with what we should order not just that she was patient and just really kind."
• "The gentleman who served us was very attentive and checked up on us to ensure we had a good time."
• "Our waiter Rafal was very friendly and attentive which made sure that our experience was enjoyable!"
• "The lady that took our order was very helpful and informative."
• "The waiter came for our drinks order and gave us plenty of time to look at the menu before ordering our food."
• "The waiting staff was polite and efficient."

Cons:

• "The food service was slow as the kitchen appeared to be busy preparing Deliveroo orders, which were clearly prioritised over seated customers."
• "Waited 10 mins to be seated. Staff act like they can't be bothered, after 20 mins still hadn't had our order taken."
• "Service was slow the server was to busy talking than doing his job our food arrived before our drinks."
• "Poor service because there were not enough staff serving, i.e.only 3."
• "Very bad rude treatment waitress, staff."
• "Wait times were over 1hr and was also extremely overpriced, for what it is."
• "shocking service, EVERYTHING was too much trouble, dirty cutlery, rude staff and doesn't accept cash."

Value

Pros:

• "Total cost with drinks for the 3 courses was about £40 per person."
• "Moderately priced."
• "Very good service and moderately priced."
• "Service was good, food very good and reasonable prices."
• "Great service, easy to use 'at table' ordering, food arrived quickly and was great."
• "Fantastic quality food and great service."
• "The food here is great and the service from ordering to food coming out was pretty quick."

Cons:

• "Had vouchers, but they weren't valid as there was an event in town (Disney on ice)."
• "Wait times were over 1hr and was also extremely overpriced, for what it is."
• "Great atmosphere, however a few dishes and wines weren't available on the day even though it wasn't too late in the evening and portions are small."
• "The restaurant have decided they no longer accept taste card as they are one of the busier branches they don’t need too."
• "Went for lunch widweek, £42! Luckily we had Meerkat meals which made it half that. Food was lukewarm at best and small portions."
• "The price is a little bit higher than I expected."
• "Overpriced quickly made food."

Atmosphere

Pros:

• "A cosier and more friendly experience than the St Mary's Street branch."
• "The restaurant was very crisp and clean, with plenty of seating."
• "Very relaxed with a good menu that lists vegetarian, vegan & also advises on allergy options. Very friendly, very helpful staff, who offered excellent service."
• "This place handled the pressure of a constant Queue at 5:30pm and the staff were amazing. Food came really quickly and I highly recommend the Golden Honeycomb cheesecake desert."
• "It's not the most cosy or intimate space, but the friendly staff, reasonable prices and good quality food elevate this restaurant greatly."
• "The restaurant is very nicely decorated and it is always spotless."
• "Very nice inside, love the smell of the food."

Cons:

• "Will never eat here again, restaurants like this need to be held to a much higher standard."
• "Only because we saw some people get turned away. Lucky there was only 2 of us!"
• "Never again here but would visit other better locations."
• "The service was lacklustre at best, with a strange vibe and a distinct lack of presence from the staff."
• "Worst Zizzi in Cardiff; the one in Cardiff Bay and opposite the music shop is much better."
• "A lot of money for a very low quality meal in an uncomfortable room."
• "Absolutely awful. Do not waste your time and money here."