"Being shouted to by staff from half way up the stairs whilst waiting for a table is not acceptable."
"The only downside was having to queue for 3/4 of an hour to get in."
"Downside is you cannot book, which is tricky when coming in large parties, special occasions or with elderly and disabled visitors."
"Waiting to be seated for over 15 minutes, when I could clearly see there were both staff members available and tables free."
"Tired, grubby looking place."
"We sat in a fantastic booth by the window a lovely meal and experience."
Food Quality
Pros:
"All of our food was excellent."
"The delicious crab sandwiches, perfect chips servers as always attentive and they were efficient helpful welcoming and friendly."
"The food was delicious."
"The Crab Brioche was amazing. All the ingredients were so fresh and delicious."
"The food was stunning!"
"Food was great quality, offering traditional fish and chips and 'posher' dishes as well."
"The crab meat brioche was fabulous and beautifully presented."
Cons:
"average fish n chips, but not what I would say were great, and very expensive."
"Most of my mussels were either empty, or very small and chewy, and the pasta was barely lukewarm and so, so bland."
"The fish pie was at best lukewarm."
"The fish is always overcooked, and that’s before it gets wrapped up."
"The food was mostly uninspiring and hugely lacking in seasoning."
"The food however, was average, just average and for the price we expected better."
"The fish had a very heavy coating of batter not allowing it to cook fully through so the batter was a cake like texture towards the centre."
Service
Pros:
"Staff were very attentive."
"Lovely staff very accommodating friendly and helpful."
"The staff was kind and very helpful!"
"Service - excellent (staff polite, happy, got the whole order correct)."
"The staff were very efficient, professional and friendly."
"The service was friendly and professional from all the staff."
"Wonderful service from the staff."
Cons:
"The waitress greeted us very shortly and rudely which worsened the already uncomfortable environment."
"Let me say the staff was so rude and didn’t seem to want to serve us we felt like we was an inconvenience to them."
"Zero manners and very lazy approach to customers."
"Rude. Poor staff."
"The customer service was utterly abysmal."
"Staff made us feel like an inconvenience."
"She was extremely rude and her attitude was appalling."
Value
Pros:
"The food is of the absolute highest quality ~ all three courses were sensational and the bill very reasonable."
"Small but fabulous menu and reasonable price."
"The value for money was excellent."
"Was it value for money? Most definitely."
"The price was very reasonable for fresh produce cooked well."
"We thought the quality justified the reasonable prices and had a lovely meal there."
"Fish and chips for two cost £2 less than one of their competitors - 50 yards away."
Cons:
"Beware of making a reservation for this restaurant... Despite 3 phone calls from Australia where I live and numerous emails the money has STILL not been refunded."
"One of the fish was grey in colour, all of the 4 fish and chips were very small in terms of portion size and lukewarm at best."
"At £ 15.95 we thought a little expensive."
"Beautiful fish and chips but very expensive for the portion size of the fish."
"Overpriced, so, won’t be going back!!"
"Poor value at £15.99. Won't be returning."
"The pricing was off and the food doesn't represent value for money."