BH Live Active, Littledown Reviews Summary

Booking System

Pros:

• "Find the booking system with the app really easy and intuitive to use also."
• "The booking is really easy as they register you in the system."
• "The booking system and app is really easy to use and makes for a much more pleasant experience."

Cons:

• "Tried to register for a family swim via the app. Woeful UX meant I had to guess what I was booking and resulted in me being overcharged."
• "Swimming Pool time table isn't put on their website very unprofessional."
• "I found the phone website booking awkward."
• "Impossible to get through to on the phone and the website does not clearly state when swimming is possible."
• "The website and app are very user unfriendly and constantly crash."

Staff and Service

Pros:

• "Just wanted to say a huge Thank You to 'one of your ladies on the reception' this morning for her kindness shown to me this morning."
• "Staff seem friendly enough."
• "Very helpful reception staff."
• "All the staff we met were extremely helpful."
• "Respectful, friendly and motivational instructors."
• "All the staff were friendly and polite."
• "Staff were really helpful."

Cons:

• "The staff are absent when you walk in but friendly and helpful when you find them."
• "But you will never ever be able to reach them by phone.. it just rings and no one answers."
• "The staff must be under paid because it seems as if no one cares."
• "Managers are a shambles and can’t seem to organise clear communication with members regarding overnight changes made to access facilities that you pay for."
• "The Male manager in the café was very unprofessional and spoke to his staff so rude."
• "The staff here at reception are a joke they are rude if they ever even do answer the phone."
• "Awful attitude from one particular lifeguard the rest seem uninterested in helping with anything."

Facilities and Cleanliness

Pros:

• "I've been going to this gym for years, and following their recent expansion and refurbishment it's looking really good - lots of gym equipment, and no longer a queue to get to the machine you want."
• "It's very easy to park. Good parent and child parking."
• "Fantastic facilities, lovely family changing for swimming with hot showers, gym is excellent, large and clean."
• "Clean and tidy changing rooms."
• "The facilities have all our family of 4 (2 boys under 6) needs, great family changing rooms and a soft play as well."
• "Great pool and facilities at large."
• "Changing rooms are pretty clean and well kept."

Cons:

• "The swimming pool and spa is filthy. Dirt and mould is everywhere."
• "Some areas need a regular clean based on number of people in centre rather than prescriptive time intervals."
• "The gym is outdated and full of kids, the equipment is always half broken, not enough equipment for the amount of people using it."
• "Facilities are adequate, but outdated."
• "Cafe was really unsanitary, the floor was absolutely covered in squashed food and crumbs and tables were dirty."
• "The shower facilities for the gym by the end of the day are rather skanky."
• "Standard of hygiene at The Littledown is absolutely shocking especially in these Covid times."

Value and Pricing

Pros:

• "Membership prices are amongst the lowest in the county and include entry to all the other centres in the group."
• "Good value plenty to do. Changing rooms okay lockers galore."

Cons:

• "Pay as you go is expensive, especially for families."
• "Expensive for little service."
• "Slapped with an £85 parking fine for being 18 minutes over!"
• "A bit pricey to rent badminton courts but the area is great, with loads of parking and facilities."
• "Price hike of 25% on admission... it's a rip off."
• "Sign up for £25 a month membership and then out of the blue charged me £120."
• "Terrible price for what you get."