The New Sundial Reviews Summary

Food Quality

Pros:

• "Food was absolutely delicious! Good size portions that fed even my unfillable pre-teens stomach!"
• "The desserts were lovely."
• "All the food ordered was really good cooked well and nicely presented and there was so much of it."
• "The food was definitely worth 5 stars, excellent and delicious."
• "Food we had was lovely cant complain."
• "The food was excellent quality, came out fast and was good value for money."
• "Mussels in white wine and garlic sauce was to die for, with rice."

Cons:

• "Food not so good. Not much on the menu."
• "The batter on the fish was thick and undercooked."
• "Food is awful, staff were arguing amongst themselves for the whole time we were there, tables were scruffy, sticky and greasy and loaded with previous diners plates."
• "The food was terrible."
• "Food was served in cardboard bowls chicken looked and tasted like it had been sitting there all day and had been reheated."
• "The pizzas I was told were ok but tasted like frozen."
• "Food is the worst I have ever tasted in my life. Deep fried everything."

Service

Pros:

• "The head waitress was very helpful finding us a table."
• "The lady that served our table was their saving grace, friendly and helpful."
• "Service was good though and it's quite cheap so wont break the bank if you want to eat out on a budget so that's a +."
• "The staff were friendly and professional."
• "Nice and friendly staff..."
• "The staff were brilliant, courteous and helpful."
• "What staff they had were very helpful and friendly."

Cons:

• "Ordered 4 drinks, two of them soft drinks for £14, asked for a menu to order some food only to be told that it's too close to 4pm to order food."
• "No check back... dirty cutlery... I ordered Lasagne.. it came out late and burnt black on one side.. dirty table... food all under table on floor..."
• "The staff that served us were miserable couldn't crack a smile it was as though they just didn't want to be there."
• "Friendly staff, food not great, you can tell it's been warmed up in microwave."
• "Another member of staff shouting across the bar at another customer, highly rude and the staff are ignorant."
• "No one came to talk to us or ask if all ok."
• "Waitress who served us the food was miserable and not very sociable."

Cleanliness

Pros:

• "The room looked unbelievable, it was perfectly set out, spotless and all the staff had a superb; composed attitude."
• "Had good band performing on terrace outside bank holiday weekend. Plenty table chairs out on terrace inside very nice clean."
• "The toilets are kept clean but are a disgrace in terms of functionality and they are clearly desperately understaffed so food and service are badly suffering."

Cons:

• "Not welcoming toilets are not regularly cleaned and one member of staff could benefit from going on course... customer relationships very disgusted in his whole approach and attitude made to feel uncomfortable and not welcome."
• "Access to all parts of the establishment in a wheelchair was not possible, for example, down the steps to the back window to get a view of the beach."
• "Terrible. This place is disgusting and the security guards are terrible and very threatening."
• "The cleanliness of the toilets were appalling (for both men’s and women’s)."
• "There was broken glass under our table and the table had not been cleaned after the previous customers used it."
• "It was canny filthy inside and outside too."
• "The place was not clean and tables dirty with staff just sitting around!"

Atmosphere & Location

Pros:

• "Lovely place to eat out & have a few... Also it's right on the beach & a big park over the road for any kids you may have with you."
• "The place was pleasant and inviting but not pretentious."
• "The Function Suite is upstairs, another large, well decorated room, with an outside balcony."
• "Wanted to visit this place for years, wish I'd done it a few years earlier then the place may not have been in such disrepair, this has clearly been a really busy pub over the years and I can see why as the staff, atmosphere and food are all great..."
• "Excellent seaside position."
• "This is a busy pub located in a great spot."
• "Prime location on the sea front, lovely new refurb it's absolutely beautiful inside."

Cons:

• "Access to all parts of the establishment in a wheelchair was not possible, for example, down the steps to the back window to get a view of the beach."
• "It’s a mediocre venue and not one I’d be running towards in a hurry."
• "Atmosphere is generally quite drab and not modern at all."
• "Moderately nice pub on the sea front, has the feel of a Wetherspoons or a similar branded bar chain, family friendly and somewhat nice in its appearance and atmosphere, however, it's a bit run down and needs some serious love."
• "Toilets are not regularly cleaned..."
• "Honestly horrible organization."
• "Parking is not great to be honest but if your lucky to get one then you will enjoy this place."