The Gatekeeper Reviews Summary

Service

Pros:

• "The staff were very efficient and friendly."
• "The staff here are very friendly and attentive."
• "As always friendly knowledgeable staff with drinks and food at bargain prices."
• "Great service always fast even when very busy."
• "Drinks were delivered quickly by a very friendly staff member."
• "The staff were very friendly and helpful."
• "Service was v good, tables reasonably clean and food was good."

Cons:

• "By about 2.00 run out of glasses."
• "Service very slow the girls behind bar only interested in talk to each other and not paying attention to orders."
• "Service absolutely dreadful."
• "Ordered using the app & Waited 50 minutes for our 2 drinks!!!"
• "Service at the bar can be ridiculously disorganised and slow."
• "Bar staff were slow wanted to take order at once then could not remember what it was."
• "Staff really rude and unfriendly, swearing and kicking off behind the bar."

Food Quality

Pros:

• "Food is amazing."
• "Tried the Chicken Tikka Massala and Beef Madras, both lived up to a proper Indian restaurant standard."
• "I had a Beef and ale pie with chips n peas. With a little jug of gravy. It was so nice."
• "The food tasted delicious, personnel was excellent."
• "The steak was cooked perfection and the potato was delicious."
• "Food was served in 5 minutes and was very tasty."
• "The food was great and the service was good."

Cons:

• "Really poor portions of chips which varied."
• "What i first ordered wasn't in stock so ordered another meal it was dry and lukewarm."
• "Had double cheeseburger and chips, chips were hard and burger was very bland no flavour at all."
• "Food was sent back not only once but twice!"
• "All meals stone cold."
• "The food we had was like it had just come out of the fridge, absolutely disgusting."
• "Food was cold from the off. Chicken was like rubber so my daughter wasn't able to eat her food."

Cleanliness

Pros:

• "The pub is always clean and tidy."
• "Toilets were clean."
• "Loves a 'spoons and this one is a goodun. Always clean."
• "It's a very relaxing airy pub with clean interior."
• "The place is kept clean and the staff are always happy to help."
• "Pub is clean and tidy."
• "Well staffed, clean."

Cons:

• "The tables were incredibly sticky the menu was stuck and even our phones, they were cleared but definitely not clean."
• "Table dirty and sticky."
• "Menus all over the floor."
• "Dirty, sticky tables and slow service make the place annoying to visit."
• "Less than average food service even worse!"
• "Typical Wetherspoons. At busy times tables never seem to be cleared."
• "Also the cutlery that was given to us was extremely dirty."

Atmosphere & Location

Pros:

• "A great meeting place for get-togethers with friends. Always a calm atmosphere and busy."
• "I love the great location of this Wetherspoons, right in the heart of Cardiff City Center."
• "Relaxed atmosphere."
• "Good atmosphere with lots of seating and TV access."
• "Fairly clean and extremely busy on a rugby night so a good atmosphere."
• "Decent weatherspoons with a fantastic atmosphere."
• "There always seems to be a fairly relaxed atmosphere."

Cons:

• "It can be slightly intimidating at night especially if a weekend."
• "Could only eat half my burger due to the extreme noise from the full floor of students who were chanting."
• "There was a bad atmosphere here bad staff not friendly."
• "Went there last night. Horrible people especially one person in particular."
• "A place that should be for everyone to come together is seen as a medium to throw around very dividing political views."
• "The only downside to these pubs is the layout. The toilets are always either upstairs or downstairs."
• "Very poor for disabled people with mobility issues, lift not working and disabled toilets locked so could not access."

Value

Pros:

• "Drinks value is good."
• "Some of the guest ales are superb, and very cheap!"
• "Pricing is usually quite good."
• "Perfect restaurant if you are in a budget and are looking for good food and cheap drinks."
• "Drinks and food are reasonably priced, but you expect that at Weatherspoons."
• "Good value as are all Wetherspoons pubs."
• "A very nice place with very reasonable prices and great variety of food and drinks."