Red Sails Reviews Summary

Service

Pros:

• "Served by a very pleasant, polite young lady called Ebony."
• "A young name called Will was seeing to our tablet. Was nice to have someone that actually engaged with his customers."
• "Staff were really attentive, Frisian & Jake were so lovely."
• "Staff were lovely and nothing was too much trouble."
• "Customer service was excellent as soon as we walked through the door."
• "Serving staff very polite and helpful."
• "Sammy is always so friendly and bubbly. Nothing is ever too much for her."

Cons:

• "Food took 40 minutes from ordering to arriving at the table, staff are more bothered about talking amongst themselves."
• "I usually get a member of staff check back on our table but nobody came to us."
• "The lady with blond hair and no smile was unhelpful."
• "Upon arriving however, no-one to greet us."
• "The staff at the bar took ages to acknowledges us even though she wasn’t serving any other customers."
• "also the guy cutting the meat needs some manners his face was like thunder and his general attitude was not good"
• "The staff are rude i would give no stars if i could."

Food Quality

Pros:

• "Food was plentiful & tasty, will defo be calling again soon."
• "Food is always well cooked, presented and delicious with a wide variety."
• "The food was well presented and tasty."
• "The food was perfect, and we left feeling extremely full."
• "Food and service have been excellent."
• "The food was delicious, especially mine which was from the specials menu, it was slow cooked beef brisket with chive mash and was presented beautifully."
• "The food was exemplary."

Cons:

• "We could have the meat scraps, and they will bring over some vegetables…. Very disappointing."
• "Always nice food but this time around as we haven't been for a long time, I'd say the food has gone down slightly."
• "We received a plate of greasy cold cauliflower and chips no sauce or garnish or flatbread."
• "1 child meal burger chips and beans my little one didn't like the cheese and couldn't eat the burger as dry and beans were dry."
• "The roast potatoes were dry and hard....as was the gammon."
• "Food was trash, ordered cowboy burger, spicy burger and a kids meal... Burgers were greasy as hell and burnt."
• "The shrimp cocktail was tasteless and slopped onto a plate."

Atmosphere

Pros:

• "The environment was very welcoming."
• "The atmosphere was relaxed despite it being quite busy and very close to Christmas."
• "The friendly and relaxed atmosphere really adds to the whole experience."
• "Would highly recommend red sails to anyone looking for a nice and relaxing atmosphere and great food."
• "Lovely place, lovely atmosphere."
• "The atmosphere was great."
• "Really enjoyed it here today. Great place to go if you've just been to the Deep."

Cons:

• "The atmosphere a little flat but that's what is expected early on a Sunday afternoon mid-January."
• "It was really busy tonight, great atmosphere and really clean."
• "The atmosphere is busy but relaxed."
• "The restaurant looked very busy yet everyone was kind and welcoming and a good atmosphere was noticeable."
• "lovely warm atmosphere"
• "It was busy and the air was quite stuffy."
• "Really cosy atmosphere and very family friendly."

Value

Pros:

• "The carvery provided an outstanding selection!"
• "Great place to eat/drink and meet friends. Easy access for disabled persons."
• "The daytime offer of a small Carvery & desert is £8.50 is very good value."
• "Happy 10 years to Red Sails!!! 🎈"
• "Service and atmosphere was lovely. I'll definitely be back."
• "Used our 30% off so the value was great."
• "It filled a hole and was fairly priced."

Cons:

• "I feel the food is a little overpriced for what it is."
• "Portions are small especially the desserts."
• "Paid for large Carvery, but only received a small amount of meat."
• "£8 for a pint of Peroni and a lime and Soda???"
• "It's absolutely disgusting that you charge the same price has before but get about 6 chips because now if you want more chips it's an extra £1.25."
• "The meals cost me £53 what a waste of money we will not go there again."
• "But prices have increased dramatically since we last came here before lockdown."