The Dial House Reviews Summary

Atmosphere & Setting

Pros:

• "An absolute gem, situated in the small market place at Reepham The Dial House is beautiful inside and out."
• "Absolutely amazing place."
• "Highly recommended. Two night stay in the 'Natural History' room. Gorgeous room with a fascinating secret room aspect to it."
• "Lovely building, quirky features, great food and service."
• "The building was quirky and beautiful."
• "What a beautiful place, the lady who greeted me was an absolute wonder."
• "A beautiful location, delicious food in an incredible environment, every room and turn is filled with something new and exciting."

Cons:

• "We felt the place has no atmosphere what so ever."
• "It seems like children run this place, had breakfast here, first ones in, just wanted 2 bacon rolls and took half an hour to get them."
• "Every item of decor is price tagged, which for me makes it feel slightly like eating in a salesroom."
• "Stepping through front door is like going back in time."
• "Noisy environment. Service area used end of restaurant. Restaurant is cold."
• "Pleasant place for a quiet tea or coffee. Was put off by everything having a price ticket on it."
• "The service and the food are definitely not up to the 4 star rating."

Food Quality

Pros:

• "Highly recommended for food and service."
• "Importantly, of course, food was generally very good."
• "The food was spectacular."
• "Food was great with innovative and imaginative flavourings."
• "Food was cooked to perfection."
• "The food was fantastic."
• "Absolutely delicious food and clearly so well cared for when preparing. So fresh and special."

Cons:

• "Bolshy staff. Very average food in restaurant and breakfast."
• "Very brown yorkshire and tough potatoes."
• "The food was very poor."
• "But... the confit duck?! It was awful!"
• "Over priced and small portions."
• "The mains were nothing more than average and far too expensive for what was presented on each of our plates."
• "Hardly michelin star food and the place was not busy!"

Service

Pros:

• "Service, I should stress, was great."
• "The staff went out of their way to make it extra special."
• "Staff were friendly, attentive and professional."
• "The staff where very attentive."
• "All the staff were very friendly and welcoming throughout."
• "Staff were friendly, attentive and very switched on."
• "The staff looked after us and our dog Ellie."

Cons:

• "We felt the service was very poor on both occasions."
• "Very disappointing, was expecting exceptional food and service for fine dining but were left wanting. Would recommend to avoid given other options in the village."
• "Unfortunately the evening was let down by how long we waited for everything."
• "The service was terrible - the staff were lovely, but everything was haphazard and slightly manic."
• "We encounter a slight hick up with the service over desert, this clearly upset the staff."
• "Overall service was poor and value for money was also poor!"
• "Service in general was good, if not slightly slow and a little flustered at times."

Value for Money

Pros:

• "Whilst being quite reasonably priced."
• "Definitely well worth the journey into deep Norfolk."
• "The price was very affordable too."
• "Good value for money."
• "Prices are fair and we used our passport (discount card for all establishments in this group)."
• "A really great place with a really super nice service…not to mention really good value :)"
• "Friendly staff and good value for money."

Cons:

• "I would suggest a cafetière if a customer preferred coffee to tea. One small cup of coffee seems very mean! At £18 pp a little overpriced."
• "Prices were far above the normal, even for fine dining with a poor wine menu."
• "Price wise, it's a little too expensive for what it is and you don't come away feeling like your money was well spent."
• "At over £300 for a sleepless night with very average food and poor service I wouldn't call this either a treat or good value."
• "Very disappointing expensive Sunday lunch."
• "Slightly expensive but good service."
• "The mains were nothing more than average and far too expensive for what was presented on each of our plates."