Gatto Lounge Reviews Summary

Service and Staff

Pros:

• "Dan was a star tonight!! He made the wait in a very busy restaurant fly by, he always had a smile on his face and was super friendly and engaging!"
• "The atmosphere, staff and food was just brilliant, nothing was too much trouble."
• "The staff were all very friendly and attentive and nothing was too much trouble for them."
• "Most notable was the excellent customer service from the waiting staff."
• "The guy who served us was very friendly and professional."
• "The wait staff were accommodating and cool."
• "Very impressed with the Gatto Lounge. Great choice of food and nice decor, and a lovely outside dining area by the river Taff."
• "The staff went above and beyond to ensure all members were welcome and had everything they needed particularly the manager Dan."

Cons:

• "The food and atmosphere were fine, but the staff weren't very attentive."
• "Our sides were forgotten about, so we had to ask for them."
• "But unfortunately our last visit wasn't so great. We ended up waiting over 30 minutes, watching people who turned up after us get seated before us."
• "The orders were mixed up with another table."
• "First time here, on arrival I went up to the counter as there was no one at the “wait here to be seated” sign."
• "While ordering there was a mix up and I was charged for two meals."
• "The third time, the staff were playing on their phones behind the bar, then forgot to make the drinks."
• "It seems very busy these days, but we got a table really quick, used the app to order and pay."

Food Quality and Variety

Pros:

• "They offer high range of food, including gluten free and vegan options."
• "On my second visit I ordered the blueberry pancakes which were delicious! Highly recommended 👌"
• "The food is up to really high standards I had a burger and it was amazing!"
• "The food was excellent, with me having Lounge Bacon Cheeseburger and chips, washed down by a Hazy Jane IPA."
• "The breakfast was brilliant and was served really quick."
• "The food was divine and very reasonably priced."
• "Food was generally excellent. Lots of choice on the menu."
• "Loved the food here, I had the cheese burger and came with a paprika sauce."

Cons:

• "Although the curry I was served could have been warmer, and one piece of jackfruit felt tough."
• "Visited 3 times over the last few weeks and won't be going back any time soon. Our meals were not up to the quality I would expect for the prices they are charging."
• "Food was well presented and tasted nice but it was far too cold."
• "Our orders were mixed up with another table. My sisters dish with chicken and prawns didn’t have any."
• "First time here, on arrival I went up to the counter as there was no one at the “wait here to be seated” sign and asked for a Latte. First thing to notice was the table as it wasn’t very clean and quite a lot of food debris on the floor."
• "The sausage was burnt, bacon overcooked and tough. Egg under cooked and the mushrooms were cold."
• "The place is done beautiful but the staff are appalling."
• "We enjoyed our first time at Gatto lounge! Love that it is dog friendly too, a new place for our fur baby! Our food arrived cold therefore we spoke to a member of staff (they were very approachable!) to have hotter replacements."

Ambiance and Atmosphere

Pros:

• "Also atmosphere is so relaxed and dog friendly."
• "Really nice atmosphere and staff friendly and accommodating."
• "It's very reasonably priced, lovely food and very friendly staff. The atmosphere is great."
• "Good atmosphere with pleasant staff."
• "Nice looking space, we had tea and tea cakes."
• "Lovely venue opposite the park with lovely decked outdoor space."
• "Exceptional place! All round great place to enjoy food and drink."
• "Such a great place. Went here to meet up with a friend. Found a table pretty quickly even though it was quite busy."

Cons:

• "The food is well prepared and well presented. Although the curry I was served could have been warmer."
• "We ordered a range of dishes that were enjoyed by all, however we were encouraged to order separately on the app which meant that some members of the party were waiting for food when others had finished."
• "My 6-year-old's fried eggs were covered in black pepper and had to be sent back to be replaced."
• "The sausage was burnt, bacon overcooked and tough. Egg under cooked and the mushrooms were cold."
• "Been here a handful of times after living near Pontypridd and food is brilliant... But unfortunatly our last visit wasn't so great."
• "The orders were mixed up with another table."
• "Was not disappointed! Staff were lovely, food was yummy and drinks were fab."
• "I ordered the £8.95 breakfast and it arrived very quickly. However, the sausage was burnt, bacon overcooked and tough."