The Mortimer Arms Reviews Summary

Room Quality

Pros:

• "The room was big."
• "Our room had a view of the garden and although there were people until late, it was not excessive noise."
• "The room and the stay exceeded our expectations, the room was renovated, it was modern, a spacious and clean bathroom, wide and comfortable bed."
• "The rooms were clean and modern."
• "Lovely room for our one-night stay, clean and modern with comfortable bed and good shower."
• "Clean & Tidy room..we had a family room (2 adults & 2 kids) situated right outside the entrance to Paultons Park & Peppa Pig world."
• "The room was really spacious, although the bathroom was a slightly odd shape which made the space for the toilet a little tight, but I'm nitpicking. Overall the room was really comfortable."

Cons:

• "We wish the room had a mini-fridge to keep juices and water cool."
• "Our room had a broken radiator which was stuck on full heat."
• "The noise of every room and the bar was audible in the room, every time a chair was moved in the building you heard it."
• "The room was at the other end of the long corridor on a first floor with no lifts, difficult to luggage in and carry the baby into the room."
• "Rooms were cold.. It was a cold September night and the heating wasn't turned on."
• "No wardrobe, no chest of drawers, be prepared to live out of your suitcase."
• "On arrival to our room our we noticed it was very cold, the radiator was not working."

Staff and Service

Pros:

• "The staff were friendly and attentive and it was great to see some different ideas on the menu."
• "Excellent staff great food, & very accommodating with your request or needs thank you, very much appreciated."
• "Very friendly welcome from staff Tina and Sarah."
• "Staff fantastic, super helpful, beer and food great."
• "Staff were very helpful at getting us seated and making sure we had everything we required."
• "Service was lovely. Staff very polite and attentive."
• "Friendly and helpful staff."

Cons:

• "The food was good but the service on the whole poor."
• "No one asked if we'd like more drinks, left dirty cutlery and napkins on the table."
• "A nice warm welcome followed by nothing."
• "The service started OK, but then it went down hill quickly."
• "Other staff are friendly but the lady at the bar was very cranky for some reason, so service could be better."
• "Poor service on a quiet night, sat for 30 mins before waiter took our order."
• "Service very slow. People coming in after us had their orders taken and got their food before our order was taken."

Food Quality

Pros:

• "The fish was perfectly cooked with a crispy golden batter that wasn't greasy at all."
• "Kids thoroughly enjoyed the Mac and cheese and the adult dishes didn’t disappoint."
• "The prices were reasonable, considering the quality and taste."
• "The food they served, bar area, comfortable bed and quiet night."
• "The food was very good, and generous potions, with a large selection of different dishes."
• "The food was amazing!"
• "The food here however was sublime, no complaints at all, steak and Guinness pie was immense and full of flavour."

Cons:

• "The BBQ pizza was on a tomato base and bland, the kids pizzas were burnt and the onion and tomato salad wasn't dressed at all all, just chucked in a bowl."
• "The roast beef was chewy and the roast potatoes disappointing; the crispy duck wasn't, the stir fried vegetables were just limp peppers and mushrooms."
• "Food was expensive for what it was, toast was burnt & there was shell in the scrambled egg."
• "The scotch egg served with ploughman's was off. Do not order."
• "Food was OK, but the desert was terrible. I ordered baklava, it certainly wasn't what came, and it was uncooked and violently hot from being in the microwave too long."
• "Service was slow, the chicken liver pate looked good but was tasteless."
• "The food was very poor, our meal at the Beefeater the night Before was a far better meal."