Address: 234 Bradford Rd, Batley, WF17 6JD, United Kingdom
Phone: +441924478491
Rating: 4.4
based on 152 reviews.
Customer Service
Pros:
"Jo, Fiona and Nigel you are a credit to the business."
"All the staff are spot on especially Brian at Autorama very professional, helpful and obliging with everything."
"Fantastic buying experience. Great price, very competitive, super friendly knowledgeable staff."
"Always friendly, honest and real, you'd be best off going to them before you find out they're Champion bike racers who really know what they're doing, and the right way to do it!"
"I cannot thank this company enough. I rang last week and spoke to a lovely lady called Jo."
"Great experience, Purchased a Honda CB500X was on the road in less than 24 hours."
"Thank you to all the team at Padgett's, especially Neive and Fiona who went above and beyond to ensure I got my bike back on the road."
Cons:
"Seriously how this is still a main dealer for any motorcycle manufacturer beats the hell out of me."
"still waiting on a phone call back about servicing my bike, only been waiting 3 months."
"Unfortunately you have dropped from 5 stars to 1."
"While it was in for the MOT, I asked the mechanic to look at a sporadic fault code and an intermittent ignition problem... These people are deceitful, totally unhelpful and unbelievably scandalous."
"Terrible! Had to call 3 times just to have a reasonable conversation."
"Communication terrible, no call to ask if ok to proceed with expensive work."
"The manager was verbally abusive."
Product and Delivery
Pros:
"The genuine suzuki parts were delivered quickly and well packaged."
"The bike was prepared, serviced and delivered professionally, the whole buying experience was first class."
"Thanks for the delivery today of an immaculately prepared new Suzuki 125 Burgman scooter for my son."
"Parts came really securely packaged unlike some dealers I have bought from in the past."
"Bough a bike unseen, was exactly as described when delivered, including small scratch on handguard."
"Great selection of some stunning bikes to suit all types of riders. Have never bought a bike from padgetts ive only used the service side of it and they get the job done properly."
"I live in the US, I purchased from here as it was one of the few options I found to get my genuine Yamaha parts which are otherwise unavailable here."
Cons:
"Bought a KTM motorcycle from these guys a few years back for £3500. Arrived pretty dirty looking and I soon managed to polish it up myself in half an hour - why couldn't they do that before delivery?"
"Bought a 20 plate bike and engine light came on due to stalling it took it in was charged £56 to clear it."
"Had to chase them to sort the issue out with Yamaha’s warranty department."
"I contacted you over the phone a few days ago. The sale guys were busy. The man who picked my call, took my details and told me someone was going to call me back. This has never happened."
"Bought a new yamaha tenere 700 and the spokes went rusty within 400 mile bike was kept in dr heated shed nd cleaned weekly."
"Started ok but ended up costing me money i asked for a particular bracket fitting ended up with a totally different one that is no use or ornament bike delivered ok but a month later find its not taxed."
"I had to pay for the parts damaged and the work which as you can see above cost me a total of £248.60 in labour and external expenses."
Showroom Experience
Pros:
"Some fantastic memorabilia to look at not to mention all the current stock, you can’t get bored while you wait."
"It was just really good quick friendly service from Jack and Jo, I cant recommend Padgetts enough compared to dealing with ebay sellers, etc."
"Went to Padgetts today, what a great place, staff mega friendly."
"Honestly what can I say. The best showroom experience I've ever had in my life."
"Visited here last month, nice to see the revamp finished and the showroom looks great."
"The showrooms are extremely well maintained with every bike gleaming and shiny surfaces everywhere."
"What a great set of historic bike shops. Met the original Mr Padgett today, what a character."
Cons:
"The upstairs is like walking back in time, it's drab and lifeless."
"I was interested in a few of your bikes. Mainly the Tenere 1200. You couldn't be bothered to reply to me."
"I won’t be coming again. I think they think they are great but they are simply average."
"Went to look at the new Suzuki V Strom...the sales people were more interested in texting or messing on their computers."
"Visited the showroom on the 5th of June to look and probably purchase the suzuki hayabusa they have for sale, I went to the desk and noticed the young lady on the phone so I went to look at the bike, several minutes later she ended the call to speak to a customer that had just entered, 10 minutes later he left and she walked past me to go sit down, i walked out in disgust."
"Travelled 70 miles to have a look at a motorcycle at padgetts. To finally get there and be basically fobbed off and not interested in selling the bike."
"No pleasure wandering around, everywhere you go it's the hard sell."