"The whole experience of buying my Approved Used Audi was very quick and easy."
"Very friendly and reliable staff, especially Tom in the parts section, he is a great help and will always try his best to make sure you get the correct parts and advice."
"Would highly recommend dealing with them again."
"Dealt with every question and query I had always making sure I was happy."
"Both Dan and Neely exceeded my expectations with the service received from Bradford and whilst I live 250 miles away I will certainly be back for my next Audi purchase."
"Really good interactions with sales people who were committed to looking after me as a customer."
Cons:
"Not so great after sales service..."
"Diabolical service !!! Go elsewhere !!"
"Rude and cheeky will try to rob you!"
"The customer service I received was so shocking I decided to leave before the situation got out of hand as I was not there to be treated with such disrespect."
"Took weeks to fix the problem. Courtesy car was not given to me although I did ask many times."
"Told me to come at 4 made me wait 1 hour very rude staff no manners no respect."
"Forget about any level of service, if you're not buying a car worth 50k or more, then you're just a number at this dealership."
Staff Professionalism
Pros:
"Alana was professional, knowledgeable and communicated very well without being too pushy."
"Michael's communication was exemplary."
"Tony Trickett - in particular - was friendly and professional; I couldn’t have asked for a nicer Sales Executive."
"Outstanding service by Rob Osborne at Bradford Audi."
"Received an amazing experience from Harpal, he was always polite and friendly, highly recommend him!"
"I trusted everything he told me and I could see he puts the customer at the heart of everything he did!"
"Lauren was extremely helpful and friendly. She dealt with all our queries in a prompt and professional manner."
Cons:
"Fire alarm went off as I walked in and one of the staff came up to me and said if I did something just because I’m Asian and I had a beard."
"Such a reputable company yet has such a disgusting, disgraceful and intolerable person working as a finance manager."
"Booked in by appointment, the attendant had no idea I was even coming."
"THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED GOING INTO A CAR SHOWROOM!!"
"Absolutely appalling service!!! No one acknowledged us, staff blatantly walked passed us without even saying a hi."
"DESERVES 0 stars….. The worst customer service ever."
"AVOID! Took car in for diagnostics at Bradford branch on 15.06.23 morning."
Quality of Communication
Pros:
"Shannon, Tristan & Bryan were a great team in assisting me through the whole process."
"Special thank you to Tristan and Shannon who were more than helpful with the whole process."
"They offered me exceptional service and advice throughout the sale process."
"Special thanks to Michael for contacting me to provide further info on the enquiry I had sent through."
"Shannon Robinson was excellent to deal with from my first online enquiry to agreeing the sale."
"Customer service in Bradford was great. Mike was friendly but professional."
"Rob kept me updated on every part of the process, regardless of how busy he was, he also returned all my calls."
Cons:
"I said would like the upgrade, I even received an email to confirm all this, after I picked my car up from them I wasn't told what had been done."
"I didn’t receive any paperwork or a message or a link to show even a receipt of what work was carried out for the major service they said they did."
"I wasn't told what had been done, so i rang audi to confirm if the upgrade had been installed the lady on the phone said she couldn't hear me and hung up."
"It would be helpful if you can provide an actual working email address as the one below doesn't work!!!"
"We didn't receive a proper handover and the car came without the spare key, instruction manual and locking wheel nut."
"The microfibre cloth for cleaning grubby fingerprints off the touchscreen was missing when I collected this car."
"Really nice service however no paperwork received or evidence of the update it was getting or the new app and details."
Overall Satisfaction
Pros:
"Delighted with the car thanks guys."
"All 3 team members that I had the pleasure of dealing with were first class and helpful and above all, valued me as a customer."
"A humongous thank you to Scott, Tony, Will and Nigel at Bradford Audi for helping me find my very first beauty of a car!!!"
"I will definitely be returning in the future, to purchase my next car!"
"One very happy customer."
"Just want to say I've never received such fantastic service from a dealership before!"
"Both members of staff are a credit to the team and made buying my new electric vehicle a pleasurable experience."
Cons:
"In a nutshell a lot of promises and no delivery."
"I would never ever buy or recommend an Audi to anyone ever!"
"DESERVES 0 stars….. The worst customer service ever. Joe is a liar and Emma is a manager that’s covers the lies up."
"Dreadful experience. Delivered Q4 E-tron without a major software update which had been available for two months."
"The same day I collected my vehicle there was a unusual sound that I’ve never heard of before."
"I finally got my car back and it looks brilliant but the parking sensors are not working."
"Hi all please be aware when ordering parts via the parts department as they will not accept any returns."