Heavenly Desserts Birmingham (Handsworth) Reviews Summary

Food Quality

Pros:

• "The variety of delicious desserts they offer is outstanding."
• "Royal waffle was nice and the cookie dough."
• "The two mains were brilliant and very appealing."
• "Their ice creams are amazing."
• "The biscoff milk cake just hits the spot and always satisfies my craving for something sweet."
• "The desserts and drinks we were served were so tasty."
• "The food and drinks were delicious; not overly sweet and very light."

Cons:

• "I ordered the cookie jar then to receive a rock solid cookie mess of a show..which was stated to be soft cookie on the menu."
• "None of them we finished cause they were absolutely inedible and very cheap quality as if they were bought from a 99p store."
• "The cookie dough was extremely thin and small and not worth the price I paid for it."
• "Ordered the royal Waffle and the waffle wasn't like soft and fluffy but rather a bit crunchy."
• "The desserts tasted good but the waffle was cold."
• "Ordered 2 waffles on ubereats an they came so dry with no Strawberry sauce and hardly any chocolate sauce."
• "The waffle was also so dry as hardly any sauce, didn't receive our drink until we had finished and were paying for the bill."

Customer Service

Pros:

• "Thank you to Faiza and her colleague for providing outstanding customer service whenever I’ve come to heavenly dessert shop!"
• "Staff at this branch are always courteous whether that’s taking a phone order or in person."
• "The male waiter was attentive and helpful in advising on my nephew's allergy."
• "We received amazing service from waitress Shahrin!! She was attentive and a great waitress overall."
• "Amazing customer service from Maria. Highly recommend her when choosing your Deserts!"
• "Really nice place. Excellent and lovely staff."
• "Naseem served us and was great! Looked after us well and was a vibrant character with a smile on his face."

Cons:

• "When asked the waiter who replied this is because of the ice cream had made the cookie hard? I mean why would you serve this to any customer, it’s not edible."
• "We asked for drinks and later we ordered food but none of the servers seemed very interested in any questions or concerns we had and it truly felt underwhelming."
• "The staff were basically undertrained children who barely knew what they were doing."
• "When feedback was given to the owner, he began to get defensive rather than take feedback on board."
• "Unfortunately not like the one on ladypool road so avoid. Staff are very incompetent which isn't their fault because they haven't had the training."
• "been going here for quite a while now but recently the service and quality of food has been really poor and disappointing."
• "They got our order wrong and then verbally abused us over the phone when we called. Disgusting customer service."

Ambiance and Decor

Pros:

• "Nice interior design and although the place wasn’t very busy not much care was given to the cleanliness of the tables and floors unfortunately."
• "Decor is amazing and workers very welcoming menu has a great variety."
• "Neat, clean tidy place, sparking !"
• "Clean and sparkly! Lovely to look at this place from indoors."
• "The decor inside was beautiful, the staff was very attentive."
• "I was amazed and will be going back again. The interior and decor made you feel very boujee."
• "The heavenly dessert at Soho. Awesome ambiance and super awesome desserts."

Cons:

• "We had a cookie dough which was really small for a price of £9. A crepe that was overcooked and it was crusty which you normally expect it to be soft and silky."
• "The place is clean and a little slow with respect to Service side, tried a kunafa which is Arabic Desert but it's totally different than original one."
• "This place was really bad unfortunately we. Ordered 3 drinks which took 40 minutes come and it look like half a drink unfortunately it’s the last time I will go there."
• "Place is beautiful food is okay definitely had better. Service was good but I observed females with nail extensions and one even scratching her hair then put gloves on to handle food."
• "The watermelon mojito had no watermelon."
• "Overpriced. And did not deliver. Deserts were bland and tasteless. Don’t go by the hype on social media or the fake reviews you read."